Energy Industry Intel & Commentary
Part 1 of this article discussed background issues at play for the companies in GE Oil & Gas‘ purchase of Lufkin Industries, including the uncharacteristic decline in Lufkin’s customer satisfaction ratings in 2011 and early 2012. It also took a look at the strategic rationale behind the deal. This second part focuses on what the …
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Advances in the E&P space coming fast these days. And industry suppliers that fail to stand equipped and fleet-of-foot run the risk of falling behind. Results from EnergyPoint Research’s latest customer satisfaction survey indicate that product availability and efficient delivery are ways suppliers of artificial lift equipment might distinguish themselves going forward. Quality control, engineering and other …
Continue reading “Availability & Delivery Help Drive Satisfaction in Artificial Lift”
The father of modern scientific method, Sir Francis Bacon, believed consistency to be “the foundation of virtue.” Dramatist and poet Oscar Wilde, on the other hand, saw consistency as the “last refuge of the unimaginative.” While we do not wish in any way to diminish Wilde’s esteemed position in literary circles, we do suppose it’s …
Continue reading “Wellheads & Trees: Consistency a Virtue, Reliability a Requirement”
If there’s one truth that data from EnergyPoint Research’s independent studies reveals, it is that upstream oil and gas customers respond to steady quality and reliable support from suppliers. Despite these customer entreats, our latest survey suggests many high-profile equipment and material suppliers continue to repeat performance-killing mistakes: design flaws, lack of quality controls, poor …
Today’s wells cost tens or even hundreds of thousands of dollars a day to drill. Thus, few things rankle operators like slowed activity. To limit downtime, the equipment on rigs receives close attention. However, EnergyPoint Research surveys show many equipment providers are missing the mark. There’s room to improve in post-sale support, availability and …
It would not be surprising if last month’s announcement that General Electric will purchase oilfield equipment maker Vetco Gray sent a collective shiver down the spines of Vetco competitors. For years, competitors watched Vetco more or less tread water under the ownership of ABB. Private-equity bought the company in 2004 and seemed to hold to …
Continue reading “GE’s Purchase of Vetco Gray: Examining the Impact”