Energy Industry Intel & Commentary
Part 1 of this series presented evidence that mergers, on average, destroy rather than create value. Taking customers for granted, sometimes ignoring them altogether, is one reason why.
Continue reading “M&A: Customer Friend or Foe? – Part 2”
Results from EnergyPoint Research’s 2019 Customer Satisfaction Survey show Wawa to be the No. 1 rated gasoline retailer in the U.S.. The company also rated first in service quality, and in the Mid-Atlantic and Southeast regions.
Kum & Go rated No. 2 overall, first in convenience and ease overall, and first in the Midwest and Northwest. Sheetz and Kwik Trip rated No. 3 & 4 overall. Rounding our the Top 5 overall is QuikTrip, which also rated first in the Southwest. Continue reading “Top-rated U.S. Gasoline Retailers”
EnergyPoint conducts its independent surveys annually. This schedule allows rated upstream, midstream and downstream energy companies to track their performance over time. The goal is encourage continual improvement and a “race-to-the-top” mentality.
Pricing and contract terms, service and professionalism, engineering and design, operations, and others attributes are measured in our surveys. Results are detailed in published reports. These include 1-to-10 point ratings, top-to-bottom rankings, evaluation counts, ratings means and medians. Continue reading “A Simple But Powerful Tool”
Yes, it pays to keep customers smiling—even in the midstream.
As midstream activity marches on in North America, customers show preferences for providers with strong operating and project-development skills. Professionalism also matters.
The need for solutions is diverse and widespread. Constraints in West Texas―ground zero of U.S. shale-oil production―crimp output. Natural gas in Appalachia seeks conditioning and outlets. Gulf Coast petrochemical and LNG facilities demand feedstock. Canadian producers beg for market access. Continue reading “Yes, It Pays to Keep Customers Smiling”
This post was updated on June 24, 2019.Â
This post was updated on June 26, 2019.Â
Oil prices have rebounded from their 2014 collapse. Yet for upstream suppliers, it’s hard to tell.
It’s going to take more than crude in the $60s to rebalance the oilfield. The problem remains structural. In short, there are too many players chasing too little demand. Continue reading “For Oilfield Suppliers, It’s Adapt or Die”
EnergyPoint Research’s customer satisfaction ratings are unbiased and aggregated opinions of the marketplace. They are differentiated tools for evaluating the quality and performance of energy industry suppliers.
Our ratings are not intended to be a prognosis or recommendation (that’s not our role). Rather, they are intended to measure the perceived performance and quality of suppliers. This includes tracking trends over time.
Continue reading “A Guide to EnergyPoint’s Customer Satisfaction Ratings, Grades and Trends”
As the oil and gas sector stirs with a hopeful sense of purpose, several of its largest and most influential suppliers are pursuing distinctly different strategies. It’s not just about which products and services will propel the industry forward. To some extent, the balance of power between providers and customers is at stake.
On one end of the strategic spectrum sit Schlumberger and GE Oil & Gas. With the help of recent acquisitions, both companies hope to meld oilfield equipment and services into a new seamless network, one capable of generating and interpreting streams of data for use in improving performance across all phases of a well. If successful, the impact could be far-reaching. Continue reading “Integrated Oilfield Suppliers Plot Divergent Paths”
