Tag: satisfaction

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Top 10 Highest Rated Industry Suppliers

Top-rated Oilfield Suppliers - Featured Image

EnergyPoint publishes its independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of oil and gas industry suppliers.

While each year offers its own surprises as companies move up and down ranks, there is a small group of companies that have consistently remained at the top over the years. These are the industry’s superstars.  For them, customer Continue reading “Top 10 Highest Rated Industry Suppliers”

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Laying the Groundwork for Better Times Ahead

Image of workers laying a cement foundation with a gold masthead and white text.

The tendency of many suppliers to the oil and gas industry is to live for the up cycle. When challenging times hit, enthusiasm inevitably wanes. Companies go through the motions, but their hearts aren’t in it.  Some even shut their doors until times improve.

But it does not have to be this way. Forward-looking suppliers always have the opportunity to the lay the groundwork for better times ahead. For some, this new foundation will be evolutionary.  For others, it can prove revolutionary.

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Oilfield Equipment: Let Gaps Guide Investment

Top Drive

In the 1980s and 1990s, the oilfield equipment sector, for all intents and purposes, neglected the customer.  Since then, a select group of companies have successfully kept the focus of their efforts on satisfying  customers with dependable products.  They have coupled this with responsive service.

The results are impressive. In fact, they’ve played critical roles in advancing the industry’s capabilities.  Horizontal wells are now drilled as adroitly as vertical wells.  Offshore operations are carried out at previously unimaginable water depths.  High temperatures and pressures are routinely brought to heel.  Better bit designs save Continue reading “Oilfield Equipment: Let Gaps Guide Investment”

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Shaping a Customer Satisfaction Culture

Shaping Change

Producing lasting customer satisfaction requires vigilant alignment of an organization’s many moving parts.  Moreover, the only way to influence the kind of company-wide change that breeds these levels is to entrench the entire corporate culture in a relentless drive to satisfy customers.

Mindful leaders know setting customer satisfaction as a primary goal can be met with resistance.  The payoff, while potentially transformative, is rarely immediate.  Success requires the will to influence, coupled with an eye for the horizon. Once the commitment and processes are in place, however, prioritizing Continue reading “Shaping a Customer Satisfaction Culture”

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Halliburton & Baker Hughes: The Devil’s in the Details

It's Complicated

If the devil lies in the details when it comes to Halliburton making its acquisition of Baker Hughes work for stakeholders, so might the opportunity.

We’ve pointed out in the past the convergence of performance as seen by customers among the industry’s largest suppliers.  We see elements of this same effect in the latest customer satisfaction scores for Halliburton, Baker Hughes and Schlumberger.  With the exception of Schlumberger’s marks in engineering and technology, there’s generally little difference in the three companies’ ratings across several key performance and organizational attributes. Continue reading “Halliburton & Baker Hughes: The Devil’s in the Details”

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Halliburton’s Risky Bet on Consolidation

Risky Bet

The pending merger between Halliburton and Baker Hughes promises to be one of the most highly scrutinized corporate combinations in the history of the oil and gas industry.  Not only will the deal create, by some metrics, the largest provider of oilfield products and services in the world, it will irrevocably alter the balance of power for a customer base accustomed to long-standing rivalry among its largest suppliers.

Notwithstanding Halliburton CEO Dave Lesar’s contention that initial customer feedback regarding the deal was unanimously positive, customers have a right to be concerned any time two competitors of this size merge. Transformational transactions tend be troublesome for both shareholders and customers, and we suspect this deal could present its fair share of challenges. Continue reading “Halliburton’s Risky Bet on Consolidation”

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The Reluctant Rockstar

Rockstar

Until recently, if one were to side-click their way to the website of onshore drilling contractor Helmerich & Payne (H&P), they could be forgiven for assuming the company was just another run-of-the-mill driller.  Framed mostly in nondescript grey and blue, the site seemed an unfinished afterthought of a organization with better things to do.

In truth, that’s probably not too far off.  H&P has traditionally avoided heavily marketing itself, leaving the trumpeting of its success to customers and industry analysts.  Nonetheless, when you’ve earned the kind of respect the Tulsa-based company has over the years, taking pride in the presentation of your story is only Continue reading “The Reluctant Rockstar”

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The Customer Has Spoken: A Decade of Appraisals

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In 2004, EnergyPoint Research first set out to discern which oil and gas equipment suppliers and service providers work best for their customers and to quantify their experiences. A decade of collecting and analyzing the relevant data has established EnergyPoint as the resolute voice of the oilfield consumer and the only curator of independent customer satisfaction ratings in the industry.

EnergyPoint started its surveys with the assumptions that customer focus drives best practices and satisfied customers feed growth. Those facts held steady. And as we culled more industry wisdom from end users, we shared with our readers and subscribers a clearer picture of the critical variables companies can focus upon to create satisfied repeat customers. We also offered insights into how customers can influence the performance of their suppliers. Continue reading “The Customer Has Spoken: A Decade of Appraisals”

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EnergyPoint Marks 10-yr Milestone with New Award

EnergyPoint Research Customer Satisfaction Award

Next month it will be 10 years since EnergyPoint Research published its first-ever survey results. The 2004 Wellsite Contractors Survey, now referred to as the Oilfield Services Survey, made quite a stir when it was released. Not only was it unique to the industry in its content, it was ground-breaking in concept as well: autonomously developed performance ratings of oil and gas industry suppliers as seen through the eyes of customers.

Today, EnergyPoint’s ratings are an increasingly important part of the industry’s understanding of how suppliers are doing in terms of satisfying their clients. The global oil and gas industry spends more than half a trillion dollars a year on oilfield products and services. Our mission is to provide market intelligence that impacts the success of suppliers and their customers.

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