Tag: H&P

Posted on

Top 10 Highest Rated Industry Suppliers

Top-rated Oilfield Suppliers - Featured Image

EnergyPoint publishes its independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of oil and gas industry suppliers.

While each year offers its own surprises as companies move up and down ranks, there is a small group of companies that have consistently remained at the top over the years. These are the industry’s superstars.  For them, customer Continue reading “Top 10 Highest Rated Industry Suppliers”

Posted on

The Reluctant Rockstar

Rockstar

Until recently, if one were to side-click their way to the website of onshore drilling contractor Helmerich & Payne (H&P), they could be forgiven for assuming the company was just another run-of-the-mill driller.  Framed mostly in nondescript grey and blue, the site seemed an unfinished afterthought of a organization with better things to do.

In truth, that’s probably not too far off.  H&P has traditionally avoided heavily marketing itself, leaving the trumpeting of its success to customers and industry analysts.  Nonetheless, when you’ve earned the kind of respect the Tulsa-based company has over the years, taking pride in the presentation of your story is only Continue reading “The Reluctant Rockstar”

Posted on

The Customer Has Spoken: A Decade of Appraisals

EnergyPoint Header Image

In 2004, EnergyPoint Research first set out to discern which oil and gas equipment suppliers and service providers work best for their customers and to quantify their experiences. A decade of collecting and analyzing the relevant data has established EnergyPoint as the resolute voice of the oilfield consumer and the only curator of independent customer satisfaction ratings in the industry.

EnergyPoint started its surveys with the assumptions that customer focus drives best practices and satisfied customers feed growth. Those facts held steady. And as we culled more industry wisdom from end users, we shared with our readers and subscribers a clearer picture of the critical variables companies can focus upon to create satisfied repeat customers. We also offered insights into how customers can influence the performance of their suppliers. Continue reading “The Customer Has Spoken: A Decade of Appraisals”

Posted on

EnergyPoint Marks 10-yr Milestone with New Award

EnergyPoint Research Customer Satisfaction Award

Next month it will be 10 years since EnergyPoint Research published its first-ever survey results. The 2004 Wellsite Contractors Survey, now referred to as the Oilfield Services Survey, made quite a stir when it was released. Not only was it unique to the industry in its content, it was ground-breaking in concept as well: autonomously developed performance ratings of oil and gas industry suppliers as seen through the eyes of customers.

Today, EnergyPoint’s ratings are an increasingly important part of the industry’s understanding of how suppliers are doing in terms of satisfying their clients. The global oil and gas industry spends more than half a trillion dollars a year on oilfield products and services. Our mission is to provide market intelligence that impacts the success of suppliers and their customers.

Continue reading “EnergyPoint Marks 10-yr Milestone with New Award”

Posted on

Ensco, Vallourec, Newpark and H&P Grab Top Spots

EnergyPoint Header Image

Each of the major segment winners in EnergyPoint Research’s 2013 survey garnered high praise from oilfield customers for their long-standing commitment to quality, performance and customer satisfaction. The annual Oilfield Products & Services Customer Satisfaction Survey, conducted for the last decade, tracks the performance of oilfield suppliers in meeting the needs of the industry. The 2013 results, announced last week, reaffirm three past winners and introduce one new segment leader.

Ensco, Vallourec, Newpark Resources and Helmerich & Payne took top honors in the survey’s four main segments. The results were based on in-depth evaluations from thousands of qualified professionals at domestic and international customers of oilfield suppliers. Continue reading “Ensco, Vallourec, Newpark and H&P Grab Top Spots”

Posted on

Global Shale: Potential Bonanza for Suppliers

Global Map

Shale-oil and -gas production in the U.S. has been revered by some as the fuel, engine and vehicle driving the nation toward energy independence and economic solvency. Astronomical estimates of reserves, millions of high-paying new oilfield jobs, enhanced competitiveness for American industry, greater tax inflows for state and federal governments, and incremental export revenues certainly justify the volume of discussion.

Shale has at once become both disruptive and transformative. It’s also here to stay. IEA estimates the share of U.S. shale oil and gas production to double by 2035. Continue reading “Global Shale: Potential Bonanza for Suppliers”

Posted on

Customers & Investors – The Ties That Bind

Ties that Bind

The evidence that customer satisfaction is an important metric for understanding, managing and anticipating the performance of today’s global oilfield suppliers continues to mount.

Recently completed analysis indicates the strongest tie yet (statistical significance levels are now well over 95%) between publicly traded oilfield suppliers’ customer satisfaction levels—as measured in EnergyPoint Research’s independent surveys—and the subsequent stock-price performance. Continue reading “Customers & Investors – The Ties That Bind”

Posted on

Top-rated Oil & Gas Industry Suppliers

EnergyPoint Header Image

With so much at stake in today’s oil and gas industry, customers are looking for both measured authenticity and established competence in their oilfield suppliers. The ability of the current group of top-rated suppliers to perform so consistently well in EnergyPoint’s customer satisfaction surveys is a testament to their commitment to, and talent for, providing a superlative customer experience.

Three of the recently finalized 2012 survey’s four main segment leaders are repeat winners — Helmerich & Payne in onshore drilling, Derrick Equipment in oilfield products, and Ensco in offshore drilling. Newpark Resources captured the top overall ranking in the oilfield services segment for the first time.

Continue reading “Top-rated Oil & Gas Industry Suppliers”

Posted on

Contract Drillers Find Customer Centricity

Customer Centricity

For both onshore and offshore applications, EnergyPoint’s latest survey results indicate contract drillers are increasingly out to show customers they mean business. At the very least, land-drillers’ overall ratings remain on an upward bent, while offshore drillers’ ratings continue to be the highest of all the major oilfield segments that EnergyPoint tracks in its customer satisfaction surveys.

Helmerich & Payne’s ratings continue to lead onshore. In fact, the company remains the only land drillers to enjoy a very high overall designation in EnergyPoint’s independent customer satisfaction ratings system. Continue reading “Contract Drillers Find Customer Centricity”

Posted on

Positive Change Underway at Nabors Industries

Nabors Industries Featured Image

Are positive changes are underway at Nabors Industries? The company, which currently rates Low overall but is trending Upward in EnergyPoint’s oilfield customer satisfaction ratings, seems to be undergoing a cultural and strategic transformation under the leadership of Tony Petrello, who recently replaced Gene Isenberg as CEO.

As COO, Petrello was seen by many as complicit in the strategies and ways of Isenberg. So, were not sure if these transformational steps Petrello’s own initiative, or if they stem from specific directives from an increasingly proactive board. Continue reading “Positive Change Underway at Nabors Industries”