Results from EnergyPoint Research’s 2019 Customer Satisfaction Survey show Wawa to be the No. 1 rated gasoline retailer in the U.S.. The company also rated first in service quality, and in the Mid-Atlantic and Southeast regions.
Kum & Go rated No. 2 overall, first in convenience and ease overall, and first in the Midwest and Northwest. Sheetz and Kwik Trip rated No. 3 & 4 overall. Rounding our the Top 5 overall is QuikTrip, which also rated first in the Southwest.
Cumberland Farms and Costco rated first in the Northeast and West, respectively.
Led by the like so Wawa, Costco, Sheetz and QuikTrip, retailers in the Southeast registered the highest average ratings in the survey. Customers rated retailers in the West lowest overall on average.
Additional resources related to the survey include a full list of top-rated retailers across categories and regions, as well as a detailed ratings and analysis report.