Energy Industry Intel & Commentary
In 2004, EnergyPoint Research first set out to discern which oil and gas equipment suppliers and service providers work best for their customers and to quantify their experiences. A decade of collecting and analyzing the relevant data has established EnergyPoint as the resolute voice of the oilfield consumer and the only curator of independent customer …
Continue reading “The Customer Has Spoken: A Decade of Appraisals”
Part 1 of this article discussed background issues at play for the companies in GE Oil & Gas‘ purchase of Lufkin Industries, including the uncharacteristic decline in Lufkin’s customer satisfaction ratings in 2011 and early 2012. It also took a look at the strategic rationale behind the deal. This second part focuses on what the …
Continue reading “Sizing Up GE + Lufkin Industries – Part 2”
With so much at stake in today’s oil and gas industry, customers are looking for both measured authenticity and established competence in their oilfield suppliers. The ability of the current group of top-rated suppliers to perform so consistently well in EnergyPoint’s customer satisfaction surveys is a testament to their commitment to, and talent for, providing …
As a capable giant in the oilfield, Schlumberger’s tentacles of services, manpower and ingenuity stretch into just about every major facet of exploration and production. Yet from the purview of customer satisfaction, the company can, in certain ways, appear surprisingly unremarkable.
As a capable giant in the oilfield, Schlumberger’s tentacles of services, manpower and ingenuity stretch into almost every major facet of exploration and production. Yet, from the purview of overall customer satisfaction, the company can appear more like a straw in a haystack. To be sure, Schlumberger’s customer satisfaction ratings remain quite strong in the …
Transitions are hard, especially big ones. They’re even more challenging when they take a company from a well-plotted, successful path to an more uncertain one. Such is the story with Baker Hughes. It’s been over three years since Baker Hughes embarked on its high-profile effort to transform from a relatively decentralized oilfield products and services …
Late last week, Gardner Denver acknowledged it has engaged investment bankers at Goldman Sachs to help evaluate potential strategic alternatives, including sale of the company. The company’s stock price jumped with the news. However, there’s reason to believe an eventual sale of Gardner Denver could be done at a price materially above current stock-price levels, …
Continue reading “Gardner Denver’s Dance Card to Fill Up Fast”
Within the upstream oil and gas industry, there’s a limited number of oilfield suppliers possessing the size and scope to be considered fully integrated and/or global in nature. On the services side, the roll (listed alphabetically) includes Baker Hughes, Halliburton, Schlumberger and Weatherford International. For capital equipment, it’s Aker Solutions, Cameron International, FMC Technologies, GE …
Continue reading “Suppliers’ Lockstep Strategies Not the Answer”
Advances in the E&P space coming fast these days. And industry suppliers that fail to stand equipped and fleet-of-foot run the risk of falling behind. Results from EnergyPoint Research’s latest customer satisfaction survey indicate that product availability and efficient delivery are ways suppliers of artificial lift equipment might distinguish themselves going forward. Quality control, engineering and other …
Continue reading “Availability & Delivery Help Drive Satisfaction in Artificial Lift”
One would think E&P companies would be cheering. Nominal hydraulic fracturing capacity looks on pace to rise 25 percent or more this year. And advances in technology promise to bolster both the potency and cleanliness of the increasingly relied-upon service. Yet, against the backdrop of capacity growth and technological advances, suppliers of frac services are earning relatively …