Tag: strategy

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Halliburton & Baker Hughes: The Devil’s in the Details

It's Complicated

If the devil lies in the details when it comes to Halliburton making its acquisition of Baker Hughes work for stakeholders, so might the opportunity.

We’ve pointed out in the past the convergence of performance as seen by customers among the industry’s largest suppliers.  We see elements of this same effect in the latest customer satisfaction scores for Halliburton, Baker Hughes and Schlumberger.  With the exception of Schlumberger’s marks in engineering and technology, there’s generally little difference in the three companies’ ratings across several key performance and organizational attributes. Continue reading “Halliburton & Baker Hughes: The Devil’s in the Details”

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Halliburton’s Risky Bet on Consolidation

Risky Bet

The pending merger between Halliburton and Baker Hughes promises to be one of the most highly scrutinized corporate combinations in the history of the oil and gas industry.  Not only will the deal create, by some metrics, the largest provider of oilfield products and services in the world, it will irrevocably alter the balance of power for a customer base accustomed to long-standing rivalry among its largest suppliers.

Notwithstanding Halliburton CEO Dave Lesar’s contention that initial customer feedback regarding the deal was unanimously positive, customers have a right to be concerned any time two competitors of this size merge. Transformational transactions tend be troublesome for both shareholders and customers, and we suspect this deal could present its fair share of challenges. Continue reading “Halliburton’s Risky Bet on Consolidation”

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The Reluctant Rockstar

Rockstar

Until recently, if one were to side-click their way to the website of onshore drilling contractor Helmerich & Payne (H&P), they could be forgiven for assuming the company was just another run-of-the-mill driller.  Framed mostly in nondescript grey and blue, the site seemed an unfinished afterthought of a organization with better things to do.

In truth, that’s probably not too far off.  H&P has traditionally avoided heavily marketing itself, leaving the trumpeting of its success to customers and industry analysts.  Nonetheless, when you’ve earned the kind of respect the Tulsa-based company has over the years, taking pride in the presentation of your story is only Continue reading “The Reluctant Rockstar”

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NOV Closes the One-stop Shop

Separate Directions

National Oilwell Varco (NOV) operates just about everywhere oil and gas is extracted, enjoying a hearty share of the market for integrated oilfield equipment. Yet global reach and a wide-ranging portfolio of products do not necessarily translate to a better customer experience—for NOV or its competitors.

EnergyPoint’s most recent survey data suggest NOV’s customer satisfaction ratings, while certainly competitive within its peer group, have slowly trended down as the company logged lower scores in various segments. To be fair, ratings for manufacturers of capital drilling equipment remain below average industry-wide. However, NOV has been sliding from its previous perch. Continue reading “NOV Closes the One-stop Shop”

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Ways to Encourage Better Supplier Performance

Encourage Supplier Performance

Over the years, EnergyPoint has collected literally tens of thousands of customer evaluations of oilfield suppliers.  We’ve stuck to our mission because we believe it adds a needed degree of transparency to the industry’s supplier-performance picture.

It has also afforded us some unique insights, including understanding ways customers can proactively influence the performance of their suppliers.  Here’s some of the ways that stand out: Continue reading “Ways to Encourage Better Supplier Performance”

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The Grapevine – Weatherford Int’l

OIlfield Grapevine

Weatherford International recently reported 1st Quarter 2013 earnings after adjustments that were generally in line with consensus estimates. The following day, the company’s stock price rose more than seven percent. Investors seemed relieved that no additional shoes dropped in the earnings release or conference call. The fact that such rise in stock price occurred on a report of no unexpected bad news says a lot about how Weatherford is currently viewed in the investor community.

Below are our thoughts on what we’ve read and heard from Weatherford recently, both positive and negative, as well as some updated data regarding the company’s customer satisfaction ratings and what they suggest for its new strategic tact: Continue reading “The Grapevine – Weatherford Int’l”

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Sizing Up GE + Lufkin Industries – Part 2

M&A

Part 1 of this article discussed background issues at play for the companies in GE Oil & Gas‘ purchase of Lufkin Industries, including the uncharacteristic decline in Lufkin’s customer satisfaction ratings in 2011 and early 2012. It also took a look at the strategic rationale behind the deal.

This second part focuses on what the GE-Lufkin combination prospectively means for customers, with particular attention paid to the perceived cultural fit between the two companies. Continue reading “Sizing Up GE + Lufkin Industries – Part 2”

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It’s A Mad, Mad, Mad, Mad Oilfield

Mad Mad Oilfield

North American shale continues to rewrite the books, and its potential seems destined to spread globally. Simultaneously, new horizons are being forged offshore — from the ultra-deepwater of the world’s great oceans, to the lower-tertiary depths of the Gulf of Mexico, to the vast unknown of the Arctic. And operators are always looking to squeeze more from existing assets everywhere. All the while, the industry’s ingenuity and resolve is being both tested and showcased.

Given the clamorous state of the industry, maybe it’s not surprising EnergyPoint’s customer satisfaction ratings of oilfield service suppliers are, as they say, “all over the board”. After all, no one contends the demands of this brave new world are easily met. They are not. Everything from the far-flung and nomadic nature of today’s operations to the “big-crew change” lurking in the background suggests plenty of challenges. Continue reading “It’s A Mad, Mad, Mad, Mad Oilfield”

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The Grapevine: Nabors Industries

OIlfield Grapevine

In May of last year, we published an article discussing certain constructive developments we saw underway at Nabors Industries. The relatively sanguine tone of the report, which was met with a certain degree of skepticism by some readers, reflected our analysis of changes in both the executive suite and in the company’s stated strategy and plan for execution.

After reviewing the company’s fourth quarter 2012 earnings report, listening to the associated conference call, and examining updated customer satisfaction results, we continue to see Nabors as making strides. Granted, progress has been slower than expected. But EnergyPoint’s customer satisfaction ratings suggest both change and improvement are the overall trend at the company. Continue reading “The Grapevine: Nabors Industries”

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The Grapevine: Halliburton

OIlfield Grapevine

Halliburton has seen a leveling off of its customer satisfaction marks recently, bringing to a halt the downward drift it experienced last year. Its plight going forward seems to increasingly hinge on the company’s Frac of the Future initiative.

Below are some observations on what we’ve read and heard from company management and its customers as of late, as well as input from others in the oilfield: Continue reading “The Grapevine: Halliburton”