Energy Industry Intel & Commentary
Customer satisfaction can be a valuable tool for energy industry suppliers, as it provides providers and customers with both qualitative and quantitative insight.
Continue reading “Customer Ratings — Global Energy Industry Suppliers”
Part 1 of this series presented evidence that mergers, on average, destroy rather than create value. Taking customers for granted, sometimes ignoring them altogether, is one reason why.
Continue reading “M&A: Customer Friend or Foe? – Part 2”
With shrinking E&P budgets, weak commodity prices, the rise of environmental, social and governance (ESG) investing, the need for greater emphasis on customer satisfaction in the oil and gas industry has never been stronger. Providers of midstream services, and their stakeholders, ignore the evidence at their own peril.
Results from EnergyPoint Research’s 2019 Oil & Gas Midstream Services Survey make the case, as companies rating in the top third of the survey register investor returns well in excess of the bottom third. Continue reading “Rule of Thirds: Breaking It Down in the Midstream”
This post was updated on June 24, 2019.
Listening to experts, one could be forgiven for assuming the traditional automobile and the lifestyle it supports are fast-approaching expiration. Hardly a day passes when a prognosticator of some sort doesn’t posit that the internal combustion engine—and the petroleum products that feed it—are officially passé.
If true, somebody forgot to tell the American consumer.
Assuming trends hold, 2017 will clinch the record for annual vehicle-miles traveled in the U.S. This will mark the third consecutive year of record road travel, reversing declines stemming from the 2008 financial crises and the historically high petroleum prices that followed. Continue reading “Consumers Are Happier at the Pump Than You Might Think”
EnergyPoint Research’s customer satisfaction ratings are unbiased and aggregated opinions of the marketplace. They are differentiated tools for evaluating the quality and performance of energy industry suppliers.
Our ratings are not intended to be a prognosis or recommendation (that’s not our role). Rather, they are intended to measure the perceived performance and quality of suppliers. This includes tracking trends over time.
Continue reading “A Guide to EnergyPoint’s Customer Satisfaction Ratings, Grades and Trends”
Like many suppliers in the U.S. oilfield, Basic Energy Services has been badly beaten up. The culprit is a once-in-a-generation downturn that engulfed the entire industry, pushing Basic’s latest quarterly revenues down 70% compared to their peak just 18 months earlier.
It recently culminated in the company’s announcement that it will pursue a prepackaged bankruptcy and recapitalization plan. Continue reading “Basic Energy Services: The Opportunity after the Storm”
EnergyPoint publishes its independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of oil and gas industry suppliers.
While each year offers its own surprises as companies move up and down ranks, there is a small group of companies that have consistently remained at the top over the years. These are the industry’s superstars. For them, customer Continue reading “Top 10 Highest Rated Industry Suppliers”
