Tag: ratings

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Top 10 Highest Rated Industry Suppliers

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EnergyPoint publishes its independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of oil and gas industry suppliers.

While each year offers its own surprises as companies move up and down ranks, there is a small group of companies that have consistently remained at the top over the years. These are the industry’s superstars.  For them, customer Continue reading “Top 10 Highest Rated Industry Suppliers”

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Oilfield Equipment: Let Gaps Guide Investment

Top Drive

In the 1980s and 1990s, the oilfield equipment sector, for all intents and purposes, neglected the customer.  Since then, a select group of companies have successfully kept the focus of their efforts on satisfying  customers with dependable products.  They have coupled this with responsive service.

The results are impressive. In fact, they’ve played critical roles in advancing the industry’s capabilities.  Horizontal wells are now drilled as adroitly as vertical wells.  Offshore operations are carried out at previously unimaginable water depths.  High temperatures and pressures are routinely brought to heel.  Better bit designs save Continue reading “Oilfield Equipment: Let Gaps Guide Investment”

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Halliburton & Baker Hughes: The Devil’s in the Details

It's Complicated

If the devil lies in the details when it comes to Halliburton making its acquisition of Baker Hughes work for stakeholders, so might the opportunity.

We’ve pointed out in the past the convergence of performance as seen by customers among the industry’s largest suppliers.  We see elements of this same effect in the latest customer satisfaction scores for Halliburton, Baker Hughes and Schlumberger.  With the exception of Schlumberger’s marks in engineering and technology, there’s generally little difference in the three companies’ ratings across several key performance and organizational attributes. Continue reading “Halliburton & Baker Hughes: The Devil’s in the Details”

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The Reluctant Rockstar

Rockstar

Until recently, if one were to side-click their way to the website of onshore drilling contractor Helmerich & Payne (H&P), they could be forgiven for assuming the company was just another run-of-the-mill driller.  Framed mostly in nondescript grey and blue, the site seemed an unfinished afterthought of a organization with better things to do.

In truth, that’s probably not too far off.  H&P has traditionally avoided heavily marketing itself, leaving the trumpeting of its success to customers and industry analysts.  Nonetheless, when you’ve earned the kind of respect the Tulsa-based company has over the years, taking pride in the presentation of your story is only Continue reading “The Reluctant Rockstar”

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The Customer Has Spoken: A Decade of Appraisals

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In 2004, EnergyPoint Research first set out to discern which oil and gas equipment suppliers and service providers work best for their customers and to quantify their experiences. A decade of collecting and analyzing the relevant data has established EnergyPoint as the resolute voice of the oilfield consumer and the only curator of independent customer satisfaction ratings in the industry.

EnergyPoint started its surveys with the assumptions that customer focus drives best practices and satisfied customers feed growth. Those facts held steady. And as we culled more industry wisdom from end users, we shared with our readers and subscribers a clearer picture of the critical variables companies can focus upon to create satisfied repeat customers. We also offered insights into how customers can influence the performance of their suppliers. Continue reading “The Customer Has Spoken: A Decade of Appraisals”

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EnergyPoint Marks 10-yr Milestone with New Award

EnergyPoint Research Customer Satisfaction Award

Next month it will be 10 years since EnergyPoint Research published its first-ever survey results. The 2004 Wellsite Contractors Survey, now referred to as the Oilfield Services Survey, made quite a stir when it was released. Not only was it unique to the industry in its content, it was ground-breaking in concept as well: autonomously developed performance ratings of oil and gas industry suppliers as seen through the eyes of customers.

Today, EnergyPoint’s ratings are an increasingly important part of the industry’s understanding of how suppliers are doing in terms of satisfying their clients. The global oil and gas industry spends more than half a trillion dollars a year on oilfield products and services. Our mission is to provide market intelligence that impacts the success of suppliers and their customers.

Continue reading “EnergyPoint Marks 10-yr Milestone with New Award”

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Ensco, Vallourec, Newpark and H&P Grab Top Spots

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Each of the major segment winners in EnergyPoint Research’s 2013 survey garnered high praise from oilfield customers for their long-standing commitment to quality, performance and customer satisfaction. The annual Oilfield Products & Services Customer Satisfaction Survey, conducted for the last decade, tracks the performance of oilfield suppliers in meeting the needs of the industry. The 2013 results, announced last week, reaffirm three past winners and introduce one new segment leader.

Ensco, Vallourec, Newpark Resources and Helmerich & Payne took top honors in the survey’s four main segments. The results were based on in-depth evaluations from thousands of qualified professionals at domestic and international customers of oilfield suppliers. Continue reading “Ensco, Vallourec, Newpark and H&P Grab Top Spots”

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FMC Technologies An Oil Equipment Company To Watch

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FMC Technologies, a leading oil equipment company, consistently outranks its peer-group average in EnergyPoint Research’s customer satisfaction surveys. The company has grown into a dominant player over the years partly on the strength of a vigorous research and development program that began bearing fruit in time for today’s exuberant revival of subsea drilling and development.

Not a pure customer satisfaction winner, though, FMC’s ratings fall more in line with its oil equipment company cohorts in the subsea segment. Like many of its peers, the company draws lower ratings from some customers for both organizational and equipment performance. And in what might come as a surprise to some, the company rates lower in shelf and deepwater wells, which account for about two-thirds of its business, than for onshore applications. Continue reading “FMC Technologies An Oil Equipment Company To Watch”

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The Low-down on Sizing Up Suppliers

Big vs. Small Suppliers

Malcolm Gladwell’s book David and Goliath offers interesting perspective on how those possessing seemingly little in the way of resources can successfully take on more established players using their size and ingenuity to their advantage.

The promise of the little guy is certainly germane to the oil and gas industry. If a company or individual has an idea they believe has merit, there’s little to keep them from pursuing their idea in the oilfield. And if their products or services are good enough, customers will eventually beat a path to their door. Continue reading “The Low-down on Sizing Up Suppliers”