Energy Industry Intel & Commentary
For both onshore and offshore applications, EnergyPoint’s latest survey results indicate contract drillers are increasingly out to show customers they mean business. At the very least, land-drillers’ overall ratings remain on an upward bent, while offshore drillers’ ratings continue to be the highest of all the major oilfield segments that EnergyPoint tracks in its customer …
Continue reading “Contract Drillers Find Customer Centricity”
In 2004, EnergyPoint Research first set out to discern which oil and gas equipment suppliers and service providers work best for their customers and to quantify their experiences. A decade of collecting and analyzing the relevant data has established EnergyPoint as the resolute voice of the oilfield consumer and the only curator of independent customer …
Continue reading “The Customer Has Spoken: A Decade of Appraisals”
Next month it will be 10 years since EnergyPoint Research published its first-ever survey results. The 2004 Wellsite Contractors Survey, now referred to as the Oilfield Services Survey, made quite a stir when it was released. Not only was it unique to the industry in its content, it was ground-breaking in concept as well: autonomously …
Continue reading “EnergyPoint Marks 10-yr Milestone with New Award”
In the wake of the BP Macondo Gulf of Mexico oil spill, the oil and gas industry is, and will remain for years to come, under the microscope. And it’s not only politicians and environmentalists peering through the crude-stained eyepiece. The gawking multitudes this time include the media, investors, John Q. Public, and even industry …
It doesn’t take long for even the most casual observer to understand the role health, safety and environmental (HSE) plays in the relationship between customers and suppliers in the oil and gas industry. Put simply, HSE performance is the first and last factor many consider when selecting an oilfield supplier. In general, EnergyPoint’s data indicate …
EnergyPoint Research publishes customer satisfaction ratings for energy industry suppliers across upstream, midstream and downstream segments.
Until recently, if one were to side-click their way to the website of onshore drilling contractor Helmerich & Payne (H&P), they could be forgiven for assuming the company was just another run-of-the-mill driller. Framed mostly in nondescript grey and blue, the site seemed an unfinished afterthought of a organization with better things to do. In …
With so much at stake in today’s oil and gas industry, customers are looking for both measured authenticity and established competence in their oilfield suppliers. The ability of the current group of top-rated suppliers to perform so consistently well in EnergyPoint’s customer satisfaction surveys is a testament to their commitment to, and talent for, providing …
Are positive changes are underway at Nabors Industries? The company, which currently rates Low overall but is trending Upward in EnergyPoint’s oilfield customer satisfaction ratings, seems to be undergoing a cultural and strategic transformation under the leadership of Tony Petrello, who recently replaced Gene Isenberg as CEO. As COO, Petrello was seen by many as complicit …
Continue reading “Positive Change Underway at Nabors Industries”