Energy Industry Intel & Commentary
Customer satisfaction can be a valuable tool for energy industry suppliers, as it provides providers and customers with both qualitative and quantitative insight.
Continue reading “Customer Ratings — Global Energy Industry Suppliers”
For both onshore and offshore applications, EnergyPoint’s latest survey results indicate contract drillers are increasingly out to show customers they mean business. At the very least, land-drillers’ overall ratings remain on an upward bent, while offshore drillers’ ratings continue to be the highest of all the major oilfield segments that EnergyPoint tracks in its customer satisfaction surveys.
Helmerich & Payne’s ratings continue to lead onshore. In fact, the company remains the only land drillers to enjoy a very high overall designation in EnergyPoint’s independent customer satisfaction ratings system. Continue reading “Contract Drillers Find Customer Centricity”
Horizontal drilling, multi-stage fracturing and other innovative technologies have forever changed both economics and mechanics underlying oil and gas development in U.S. onshore markets. Moreover, it’s looking increasingly like these methods will spread to other parts of the globe.
Unlike for certain other segments, suppliers deserve much of the credit for today’s shale renaissance. And that’s not just our opinion. Since 2008, users of oilfield products and services participating in EnergyPoint’s customer satisfaction surveys have rated suppliers noticeably higher for horizontal wells and other shale-related applications. This is the case for overall satisfaction and across multiple product and service attributes.
Demand for North American (NAM) land-drilling services has leveled off for the time being. A warm first half of winter and expectations for shoulder-month reductions in gas demand have given many producers pause regarding their drilling programs.
We believe a modest slowdown in activity could prove a blessing in disguise for many drillers, who could use the opportunity to regroup after a frenzied couple of years that, despite record earnings, have cost them in terms of customer satisfaction. Continue reading “North American Land Driller Ratings Fall”
EnergyPoint Research took particular interest in the recent announcement that John King, President of Weatherford International’s Evaluation, Drilling & Intervention Division, will be leaving the company. King came to Weatherford in 2005 via the company’s purchase of Precision Drilling‘s international drilling and energy services operations.
While at Precision, King was instrumental in developing an organization and culture that, as far as we can tell, was one of the more customer- and value-centric in the industry. In EnergyPoint’s 2004 oilfield services survey, Precision ranked 1st out of 24 providers in total satisfaction. Without King, Precision’s satisfaction ranking fell to 17th in 2006. Continue reading “Executive’s Departure Could Hamper Weatherford’s Progress”
