Customer Ratings — Global Energy Industry Suppliers
EnergyPoint Research publishes customer satisfaction ratings for energy industry suppliers across upstream, midstream and downstream segments.
EnergyPoint Research publishes customer satisfaction ratings for energy industry suppliers across upstream, midstream and downstream segments.
This post was updated on June 24, 2019. Imagine a contest between two horses. History suggests one of the animals, having lost most of its races to the competitor, is the slower of the two. You are given even odds. Would you bet on the reliably slower horse? The answer, of course, is no. …
EnergyPoint publishes its independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of oil and gas industry suppliers. While each year offers its own surprises as companies move up and down ranks, there is a small group …
Until recently, if one were to side-click their way to the website of onshore drilling contractor Helmerich & Payne (H&P), they could be forgiven for assuming the company was just another run-of-the-mill driller. Framed mostly in nondescript grey and blue, the site seemed an unfinished afterthought of a organization with better things to do. In …
In 2004, EnergyPoint Research first set out to discern which oil and gas equipment suppliers and service providers work best for their customers and to quantify their experiences. A decade of collecting and analyzing the relevant data has established EnergyPoint as the resolute voice of the oilfield consumer and the only curator of independent customer …
Continue reading “The Customer Has Spoken: A Decade of Appraisals”
Next month it will be 10 years since EnergyPoint Research published its first-ever survey results. The 2004 Wellsite Contractors Survey, now referred to as the Oilfield Services Survey, made quite a stir when it was released. Not only was it unique to the industry in its content, it was ground-breaking in concept as well: autonomously …
Continue reading “EnergyPoint Marks 10-yr Milestone with New Award”
Each of the major segment winners in EnergyPoint Research’s 2013 survey garnered high praise from oilfield customers for their long-standing commitment to quality, performance and customer satisfaction. The annual Oilfield Products & Services Customer Satisfaction Survey, conducted for the last decade, tracks the performance of oilfield suppliers in meeting the needs of the industry. The …
Continue reading “Ensco, Vallourec, Newpark and H&P Grab Top Spots”
Shale-oil and -gas production in the U.S. has been revered by some as the fuel, engine and vehicle driving the nation toward energy independence and economic solvency. Astronomical estimates of reserves, millions of high-paying new oilfield jobs, enhanced competitiveness for American industry, greater tax inflows for state and federal governments, and incremental export revenues certainly …
Continue reading “Global Shale: Potential Bonanza for Suppliers”
The evidence that customer satisfaction is an important metric for understanding, managing and anticipating the performance of today’s global oilfield suppliers continues to mount. Recently completed analysis indicates the strongest tie yet (statistical significance levels are now well over 95%) between publicly traded oilfield suppliers’ customer satisfaction levels—as measured in EnergyPoint Research’s independent surveys—and the …
Continue reading “Customers & Investors – The Ties That Bind”
Weatherford International recently reported 1st Quarter 2013 earnings after adjustments that were generally in line with consensus estimates. The following day, the company’s stock price rose more than seven percent. Investors seemed relieved that no additional shoes dropped in the earnings release or conference call. The fact that such rise in stock price occurred on …