Energy Industry Intel & Commentary
Customer satisfaction can be a valuable tool for energy industry suppliers, as it provides providers and customers with both qualitative and quantitative insight.
Continue reading “Customer Ratings — Global Energy Industry Suppliers”
Yes, it pays to keep customers smiling—even in the midstream.
As midstream activity marches on in North America, customers show preferences for providers with strong operating and project-development skills. Professionalism also matters.
The need for solutions is diverse and widespread. Constraints in West Texas―ground zero of U.S. shale-oil production―crimp output. Natural gas in Appalachia seeks conditioning and outlets. Gulf Coast petrochemical and LNG facilities demand feedstock. Canadian producers beg for market access. Continue reading “Yes, It Pays to Keep Customers Smiling”
EnergyPoint publishes its independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of oil and gas industry suppliers.
While each year offers its own surprises as companies move up and down ranks, there is a small group of companies that have consistently remained at the top over the years. These are the industry’s superstars. For them, customer Continue reading “Top 10 Highest Rated Industry Suppliers”
Consisting mostly of publicly traded master limited partnerships (MLPs), oil and gas midstream suppliers, for better or worse, are beholden to a breed of investor as interested in the return of capital (i.e., distribution yield) as in the return on capital (i.e., unit-price appreciation and/or distribution growth).
With oil and gas prices currently weak, the attractiveness of MLPs as income and growth investments is waning. Midstream customers, made up mostly of upstream entities, are hunkered down. Drilling and development budgets have been slashed, and suppliers of all stripes are being asked to lower costs till it hurts. Continue reading “Opportunity Looms in the Midstream”
As customers in the hotly contested midstream services segment have demanded more reliable operations and deeper product-development capabilities from their suppliers, MarkWest Energy once again has emerged as best-in-class as it captured top honors in EnergyPoint Research’s 2013 Midstream Services Customer Satisfaction Survey.
The recently announced results cinches back-to-back customer satisfaction victories for MarkWest, which also took first-place overall in EnergyPoint’s midstream survey conducted in 2011. The biennial study, which dates back to 2006, is the leading independently conducted benchmark customer satisfaction study focusing on U.S. midstream service providers.
Continue reading “MarkWest, Williams & Sunoco Logistics Garner Midstream Kudos”
