Tag: suppliers

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Top 10 Highest Rated Industry Suppliers

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EnergyPoint publishes its independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of oil and gas industry suppliers.

While each year offers its own surprises as companies move up and down ranks, there is a small group of companies that have consistently remained at the top over the years. These are the industry’s superstars.  For them, customer Continue reading “Top 10 Highest Rated Industry Suppliers”

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Laying the Groundwork for Better Times Ahead

Image of workers laying a cement foundation with a gold masthead and white text.

The tendency of many suppliers to the oil and gas industry is to live for the up cycle. When challenging times hit, enthusiasm inevitably wanes. Companies go through the motions, but their hearts aren’t in it.  Some even shut their doors until times improve.

But it does not have to be this way. Forward-looking suppliers always have the opportunity to the lay the groundwork for better times ahead. For some, this new foundation will be evolutionary.  For others, it can prove revolutionary.

Continue reading “Laying the Groundwork for Better Times Ahead”
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The Customer Has Spoken: A Decade of Appraisals

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In 2004, EnergyPoint Research first set out to discern which oil and gas equipment suppliers and service providers work best for their customers and to quantify their experiences. A decade of collecting and analyzing the relevant data has established EnergyPoint as the resolute voice of the oilfield consumer and the only curator of independent customer satisfaction ratings in the industry.

EnergyPoint started its surveys with the assumptions that customer focus drives best practices and satisfied customers feed growth. Those facts held steady. And as we culled more industry wisdom from end users, we shared with our readers and subscribers a clearer picture of the critical variables companies can focus upon to create satisfied repeat customers. We also offered insights into how customers can influence the performance of their suppliers. Continue reading “The Customer Has Spoken: A Decade of Appraisals”

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EnergyPoint Marks 10-yr Milestone with New Award

EnergyPoint Research Customer Satisfaction Award

Next month it will be 10 years since EnergyPoint Research published its first-ever survey results. The 2004 Wellsite Contractors Survey, now referred to as the Oilfield Services Survey, made quite a stir when it was released. Not only was it unique to the industry in its content, it was ground-breaking in concept as well: autonomously developed performance ratings of oil and gas industry suppliers as seen through the eyes of customers.

Today, EnergyPoint’s ratings are an increasingly important part of the industry’s understanding of how suppliers are doing in terms of satisfying their clients. The global oil and gas industry spends more than half a trillion dollars a year on oilfield products and services. Our mission is to provide market intelligence that impacts the success of suppliers and their customers.

Continue reading “EnergyPoint Marks 10-yr Milestone with New Award”

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Top Oil Companies Increasingly Defined by Shale Innovation

Shale Rock

U.S. shale plays may be creating a novel way to measure the new breed of top oil companies. The standard yardstick of worldwide barrels produced per day still evokes names of familiar global players such as Exxon Mobil, Shell and BP, as well as state-owned entities like Saudi Aramco and Petrobras. When gauged by innovation on the frontier of enhanced oil recovery, however, a host of more narrowly focused companies enter the conversation.

The sheer volume of extractable petroleum, and the related economic potential, justifiably dominate shale discussions. The Bakken Shale helped reinvigorate domestic oil drilling, and the Eagle Ford Shale promises to make Texas the eighth largest producer of crude in the world by the end of this year. EOG Resources, a gas company turned top shale-oil producer, has plans to drill 425 wells this year in Eagle Ford. These shales are incubators where today’s new type of top oil company is changing the way we extract hydrocarbons. Continue reading “Top Oil Companies Increasingly Defined by Shale Innovation”

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The Low-down on Sizing Up Suppliers

Big vs. Small Suppliers

Malcolm Gladwell’s book David and Goliath offers interesting perspective on how those possessing seemingly little in the way of resources can successfully take on more established players using their size and ingenuity to their advantage.

The promise of the little guy is certainly germane to the oil and gas industry. If a company or individual has an idea they believe has merit, there’s little to keep them from pursuing their idea in the oilfield. And if their products or services are good enough, customers will eventually beat a path to their door. Continue reading “The Low-down on Sizing Up Suppliers”

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Global Shale: Potential Bonanza for Suppliers

Global Map

Shale-oil and -gas production in the U.S. has been revered by some as the fuel, engine and vehicle driving the nation toward energy independence and economic solvency. Astronomical estimates of reserves, millions of high-paying new oilfield jobs, enhanced competitiveness for American industry, greater tax inflows for state and federal governments, and incremental export revenues certainly justify the volume of discussion.

Shale has at once become both disruptive and transformative. It’s also here to stay. IEA estimates the share of U.S. shale oil and gas production to double by 2035. Continue reading “Global Shale: Potential Bonanza for Suppliers”

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What’s Going On at EnergyPoint, You Ask?

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As the leading provider of independent research and market intelligence on customer satisfaction in the global oilfield supply sector, EnergyPoint Research is continually updating and improving our approach to serving the needs of our subscribers and the industry as a whole.

So, with the end of another busy year fast approaching, we wanted to bring our readers up to date on some of the exciting developments and initiatives underway here at the firm.

Continue reading “What’s Going On at EnergyPoint, You Ask?”

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NOV Closes the One-stop Shop

Separate Directions

National Oilwell Varco (NOV) operates just about everywhere oil and gas is extracted, enjoying a hearty share of the market for integrated oilfield equipment. Yet global reach and a wide-ranging portfolio of products do not necessarily translate to a better customer experience—for NOV or its competitors.

EnergyPoint’s most recent survey data suggest NOV’s customer satisfaction ratings, while certainly competitive within its peer group, have slowly trended down as the company logged lower scores in various segments. To be fair, ratings for manufacturers of capital drilling equipment remain below average industry-wide. However, NOV has been sliding from its previous perch. Continue reading “NOV Closes the One-stop Shop”