Part 1 of this series presented evidence that mergers, on average, destroy rather than create value. Taking customers for granted, sometimes ignoring them altogether, is one reason why.
Continue reading “M&A: Customer Friend or Foe? – Part 2”Part 1 of this series presented evidence that mergers, on average, destroy rather than create value. Taking customers for granted, sometimes ignoring them altogether, is one reason why.
Continue reading “M&A: Customer Friend or Foe? – Part 2”