Energy Industry Intel & Commentary
Customer satisfaction can be a valuable tool for energy industry suppliers, as it provides providers and customers with both qualitative and quantitative insight.
Continue reading “Customer Ratings — Global Energy Industry Suppliers”
This post was updated on June 26, 2019.
Oil prices have rebounded from their 2014 collapse. Yet for upstream suppliers, it’s hard to tell.
It’s going to take more than crude in the $60s to rebalance the oilfield. The problem remains structural. In short, there are too many players chasing too little demand. Continue reading “For Oilfield Suppliers, It’s Adapt or Die”
EnergyPoint publishes its independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of oil and gas industry suppliers.
While each year offers its own surprises as companies move up and down ranks, there is a small group of companies that have consistently remained at the top over the years. These are the industry’s superstars. For them, customer Continue reading “Top 10 Highest Rated Industry Suppliers”
Malcolm Gladwell’s book David and Goliath offers interesting perspective on how those possessing seemingly little in the way of resources can successfully take on more established players using their size and ingenuity to their advantage.
The promise of the little guy is certainly germane to the oil and gas industry. If a company or individual has an idea they believe has merit, there’s little to keep them from pursuing their idea in the oilfield. And if their products or services are good enough, customers will eventually beat a path to their door. Continue reading “The Low-down on Sizing Up Suppliers”
With so much at stake in today’s oil and gas industry, customers are looking for both measured authenticity and established competence in their oilfield suppliers. The ability of the current group of top-rated suppliers to perform so consistently well in EnergyPoint’s customer satisfaction surveys is a testament to their commitment to, and talent for, providing a superlative customer experience.
Three of the recently finalized 2012 survey’s four main segment leaders are repeat winners — Helmerich & Payne in onshore drilling, Derrick Equipment in oilfield products, and Ensco in offshore drilling. Newpark Resources captured the top overall ranking in the oilfield services segment for the first time.
In the wake of the BP Macondo Gulf of Mexico oil spill, the oil and gas industry is, and will remain for years to come, under the microscope. And it’s not only politicians and environmentalists peering through the crude-stained eyepiece. The gawking multitudes this time include the media, investors, John Q. Public, and even industry participants.
Going forward, virtually every move the industry makes (or fails to make) will be subject to efforts to ascertain whether the industry can be trusted. Will it take the steps needed to improve its performance, stewardship and reputation? Continue reading “Watchful Eyes, Everywhere”
Since the oil and gas industry’s early days, providers of formation and well evaluation (FWE) services have helped answer two questions: Are there hydrocarbons down there? And, if so, in what amounts, forms and environments? Gaining the answers with greater certainty and at lower cost is an ongoing pursuit.
Of course, the needs of today go beyond those of past eras. Today’s E&Ps seek and extract deposits held in more complex and unconventional formations. Thus, ever more rigorous, precise and available data—and the equipment and personnel to gather and interpret such data—remains the focus.
