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Oilfield Insights Blog by EnergyPoint Research

The Industry’s Most Customer-Oriented Suppliers

Those familiar with EnergyPoint’s surveys know we publish our independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of industry suppliers.

While each year offers its own surprises as companies move up and down the rankings, there is a small group of companies that have, over the years, consistently remained at the top. These are the industry’s superstars.  For them, customer Continue reading The Industry’s Most Customer-Oriented Suppliers


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Invest in the Future with EnergyPoint Research’s Market Data

It is a hallmark of top-performing oilfield suppliers to use times of pause to invest in the people, technologies and processes that lead to better performance.  It’s also been shown that focusing on customer satisfaction is one of the most effective ways companies can take control of their futures.

EnergyPoint is the leading source for independent customer satisfaction intelligence in the oil and gas industry.  Moreover, the acceptance of our Detailed Reports and Online Portal research products only continues to grow.  In the process, our data and tools are changing the way industry suppliers are measured and viewed by their customers, peers and investors.

Should your organization be interested in learning more about EnergyPoint’s customer satisfaction Continue reading Invest in the Future with EnergyPoint Research’s Market Data

How Suppliers Can Lay the Groundwork for Better Times Ahead

If the truth be known, the tendency of many suppliers to the oil and gas industry is to live for the up cycle.  When challenging times hit, enthusiasm inevitably wanes.  Companies go through the motions, but their hearts aren’t in it.  Some even shut their doors until times improve.

But it does not have to be this way.

As the industry awaits a downturn to run its course, forward-looking suppliers have an opportunity to the lay the groundwork for better times ahead.  For some, this new foundation will be evolutionary.  For others, it will prove revolutionary.

Below are some suggestions for those intrepid oilfield suppliers wanting to increase their customer focus and understanding when times are slow so they can enjoy even greater prosperity  Continue reading How Suppliers Can Lay the Groundwork for Better Times Ahead

Oilfield Equipment: Let Gaps Guide Investment

In the 1980s and 1990s, the oilfield equipment sector, for all intents and purposes, neglected the customer.  Since then, a select group of companies have successfully kept the focus of their efforts on satisfying  customers with dependable products.  They have coupled this with responsive service.

The results are impressive. In fact, they’ve played critical roles in advancing the industry’s capabilities.  Horizontal wells are now drilled as adroitly as vertical wells.  Offshore operations are carried out at previously unimaginable water depths.  High temperatures and pressures are routinely brought to heel.  Better bit designs save Continue reading Oilfield Equipment: Let Gaps Guide Investment