Achieving sustained excellence in the oil and gas industry can, quite frankly, be a challenge. One of the primary reasons for this is the cyclical nature of the business. For suppliers in particular, jostled by unpredictable and often drastic changes in demand, the task of shifting between expansion and contraction can be especially disruptive.
To be sure, numerous aspects contribute to the industry’s volatility. These include, but are not limited to, vacillating commodity prices, changes in exchange rates, availability of capital (or lack thereof), seasonality and weather, shifts in government Continue reading Succeeding in a Cyclical Industry→
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It is a hallmark of top-performing oilfield suppliers to use times of pause to invest in the people, technologies and processes that lead to better performance. It’s also been shown that focusing on customer satisfaction is one of the most effective ways companies can take control of their futures.
EnergyPoint is the leading source for independent customer satisfaction intelligence in the oil and gas industry. Moreover, the acceptance of our Detailed Reports and Online Portal research products only continues to grow. In the process, our data and tools are changing the way industry suppliers are measured and viewed by their customers, peers and investors.
If the truth be known, the tendency of many suppliers to the oil and gas industry is to live for the up cycle. When challenging times hit, enthusiasm inevitably wanes. Companies go through the motions, but their hearts aren’t in it. Some even shut their doors until times improve.
But it does not have to be this way.
As the industry awaits a downturn to run its course, forward-looking suppliers have an opportunity to the lay the groundwork for better times ahead. For some, this new foundation will be evolutionary. For others, it will prove revolutionary.