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Those familiar with EnergyPoint’s surveys know we publish our independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of industry suppliers.
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It is a hallmark of top-performing oilfield suppliers to use times of pause to invest in the people, technologies and processes that lead to better performance. It’s also been shown that focusing on customer satisfaction is one of the most effective ways companies can take control of their futures.
EnergyPoint is the leading source for independent customer satisfaction intelligence in the oil and gas industry. Moreover, the acceptance of our Detailed Reports and Online Portal research products only continues to grow. In the process, our data and tools are changing the way industry suppliers are measured and viewed by their customers, peers and investors.
If the truth be known, the tendency of many suppliers to the oil and gas industry is to live for the up cycle. When challenging times hit, enthusiasm inevitably wanes. Companies go through the motions, but their hearts aren’t in it. Some even shut their doors until times improve.
But it does not have to be this way.
As the industry awaits a downturn to run its course, forward-looking suppliers have an opportunity to the lay the groundwork for better times ahead. For some, this new foundation will be evolutionary. For others, it will prove revolutionary.
In the 1980s and 1990s, the oilfield equipment sector, for all intents and purposes, neglected the customer. Since then, a select group of companies have successfully kept the focus of their efforts on satisfying customers with dependableproducts. They have coupled this with responsive service.
The results are impressive. In fact, they’ve played critical roles in advancing the industry’s capabilities. Horizontal wells are now drilled as adroitly as vertical wells. Offshore operations are carried out at previously unimaginable water depths. High temperatures and pressures are routinely brought to heel. Better bit designs save Continue reading Oilfield Equipment: Let Gaps Guide Investment→