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EnergyPoint Research, Inc.
HOUSTON (December 16, 2020) – EnergyPoint Research announces 2020 results from its Oil & Gas Midstream Services Customer Satisfaction Survey. Designed to independently track the performance of midstream suppliers in meeting the needs of the North American marketplace, the survey measures the customer satisfaction levels of providers across dozens of attributes, services and geographic regions.
The top satisfaction ranking in this year’s study again goes to MPLX | MarkWest Energy. The company also ranked first in six additional categories, including project development, gas processing and treating, onshore gas gathering, the Permian Basin, Onshore Gulf Coast, and Appalachian Basin – Marcellus.
Crestwood Midstream rated second overall, up one spot from its 2019 ranking. In addition to garnering top marks for service and professionalism, the Houston-based company rated No. 1 in gas transportation, Texas Intrastate, and the Bakken – Dakotas. Enable Midstream ranked third overall and first in operations, health and safety, systems and administration, gas storage, Ark-La-Tex, and Mid-Continent.
“Prior to the onset of the global pandemic in early 2020, the North American oil and gas sector faced an already challenging environment. With the decline in demand for oil and gas brought on by Covid-19's halting impact on the economy, the challenges have only grown,” said Doug Sheridan, Managing Director and founder of EnergyPoint. “As the entire industry seeks to do more with less, customer satisfaction may prove the difference in determining which companies grow—and which don’t.”
The survey, which has been conducted 11 times since 2003 and annually for the last five years, is part of EnergyPoint’s portfolio of studies focused on the oil and gas industry’s satisfaction with the products and services it utilizes and depends upon. A total of 31 companies received the minimum number of evaluations to be included in this year’s final top-to-bottom rankings.
Listed alphabetically, other companies rating first in at least one survey category include:
Other providers of midstream services receiving the minimum number of evaluations to be included in the final rankings include, in alphabetical order, AltaGas, Boardwalk Pipelines, Buckeye Partners, CSI Compressco, DCP Midstream, Enbridge, Energy Transfer, EnLink Midstream, Equitrans Midstream, Gibson Energy, Inter Pipeline, Kinder Morgan, Lucid Energy Group, Magellan Midstream, NuStar Energy, ONEOK, Oryx Midstream, Targa Resources, USA Compression, Western Midstream and Williams.
Sheridan further noted, “As the domestic oil and gas industry faces increasing regulatory headwinds and social scrutiny, the ability of midstream service providers to find solutions for customers in the future will depend as much on their abilities to do more with existing assets as on their skills in developing new infrastructure. To be sure, those with proven track records of meeting the expectations of all stakeholders—including customers—have a significant leg up in this environment.”
The survey, which included more than 40 questions, was concluded on November 30, 2020. All questions focused on features and attributes shown to drive satisfaction among customers of midstream services providers. These include pricing and contract terms, operations, project development, service and professionalism, personnel, systems and administration, and corporate capabilities. Respondents also evaluated providers across multiple midstream service segments and producing regions. Survey respondents were asked to rate only those providers with which they have had significant experience as customers within the last 24 months.
The survey results reflect the opinions of more than 4,000 customer evaluations concerning major North American oil and gas midstream services providers. For those categories and companies in which qualifying ratings exist, scores from EnergyPoint’s 2017 and 2018 surveys were included in this year's category‑winner calculations at lesser weightings than 2019 and 2020 evaluations. In no case were 2017 and 2018 ratings assigned a weighting of more than 20 percent on a combined basis for purposes of calculating final ratings and rankings.
Results from this year’s survey are available in EnergyPoint’s Ratings & Analysis Report. The report includes detailed results for all rated companies, with analysis of trends and drivers of customer satisfaction as revealed by the data. Inquiries regarding the report, as well as promotional rights for top-rated companies, should be directed to email@example.com or +1.713.529.9450. Information can also be found at the following online locations:
Licensing and Promotional Policy & Program: www.energypointresearch.com/licensing
Ratings & Analysis Reports: www.energypointresearch.com/detailed-reports
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services, midstream services, and gasoline retailing. For more information concerning EnergyPoint and its surveys, visit the company’s website at www.energypointresearch.com.