Market Intelligence for Today's Global Energy Industry
Market Intelligence for Today's Global Energy Industry
Below is a list of EnergyPoint Research press releases pertaining to its completed customer satisfaction studies, reports and updates, ratings and rankings, online portal and other research offerings, etc.
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2023
Dril-Quip Receives Coveted Global Recognition in EnergyPoint’s 2023 Oilfield
Products Customer Study, Placing First Overall and in Several Additional
Categories
Core Laboratories, Cactus Wellhead, Pason Systems and Ulterra Follow
HOUSTON (May 17, 2023) – EnergyPoint Research, the leading provider of independent
customer satisfaction ratings for the oil and gas industry, has released the final
results of its 2023 Oilfield Products Customer Satisfaction Survey. The survey,
which covers dozens of major products suppliers worldwide, is based on evaluations
by oil and gas professionals who use and depend on these products...
2022
Crestwood Midstream Again Rates Highest with Customers, Followed by MPLX |
MarkWest, Keyera, Kodiak Gas Services & Williams
Midstream Providers Continue to Exploit an Expanding Scope of Services,
Even as Producers Swap Growth for Higher Returns
HOUSTON (December 15, 2022) – EnergyPoint Research, the leading publisher of
customer satisfaction ratings for the oil and gas industry, announces results from
its 2022 Oil & Gas Midstream Services Customer Satisfaction Survey. The
independent survey has been conducted since 2003. This year’s study is part of
EnergyPoint’s series of surveys focused on the industry’s satisfaction with…
Global Survey Highlights Contract Drillers Best Positioned To Take Advantage
of Stronger Oil & Gas Markets
Valaris and Maersk Drilling Standout Among Offshore Contractors, While
Helmerich & Payne and Precision Drilling Remain Highest-ranked On Land
HOUSTON (August 25, 2022) – With North American drilling activity up materially from
year-ago levels and growing demand from operators looking to jumpstart international
and offshore development efforts, leading drilling contractors continue to count
strong customer satisfaction a strategic advantage. This is according to
just-released results from EnergyPoint Research’s 2022 Contract Drillers Survey.…
Top-Rated Global Oilfield Services Suppliers Are Well Positioned In Market
That Values Quality & Performance
Core Laboratories, Newpark Resources, and Liberty Oilfield Services
Capture Top Three Customer Satisfaction Rankings in 2022
HOUSTON (May 25, 2022) – As realization that the energy transition will take longer
than anticipated takes hold in the halls of government and trading rooms on Wall
Street, the oilfield supply sector is beginning to lift its head—hoping to put
behind it a most difficult period. Not surprisingly, results from EnergyPoint’s 2022
Oilfield Services Customer Satisfaction Survey suggest top-rated companies will lead
the sector as it navigates growth amid a dual focus by customers on financial
discipline and…
Dril-Quip, Core Laboratories & Cactus Wellhead Capture Top Marks From
Customers In EnergyPoint's 2022 Oilfield Products Study
As Rising Oil & Gas Prices Push Producers to Dust Off Growth Plans,
Leading Product Suppliers Are Well Positioned to Increase Marketshare
and Profits
HOUSTON (April 5, 2022) – EnergyPoint Research announces results from its 2022
Oilfield Products Customer Satisfaction Survey. Now in its seventeenth year, the
annual benchmark survey remains the industry standard for independent customer
satisfaction ratings of global oilfield products providers. This year’s study, which
concluded on December 31, 2021, includes the most comprehensive set of companies in
the survey's history…
EnergyPoint Research Customer Satisfaction
Survey Ranks Top-Rated Oil & Gas Midstream
Services Providers for 2021
Crestwood Midstream Ranks No. 1 Overall,
Led by Strong Marks for Operations and
Service & Professionalism; MPLX | MarkWest
Places Second, Followed by Enable
Midstream, Keyera and Williams
HOUSTON (December 1, 2021) – EnergyPoint Research, a
provider of independent market research for the global
energy industry, announces results from its 2021 Oil
& Gas Midstream Services Customer Satisfaction
Survey. The survey, which has been conducted since
2003, is part of EnergyPoint’s portfolio of studies
focused on the global energy industry’s…
Helmerich & Payne and Maersk Drilling Garner
Top Customer Satisfaction Rankings in
EnergyPoint’s 2021 Contract Drilling Surveys
Other Highly Rated Contractors Include
Precision Drilling and Independence
Contract Drilling in Onshore U.S. Canada,
and Valaris in the Global Offshore
HOUSTON (August 4, 2021) – EnergyPoint Research, a
provider of independent market research for the global
energy industry, announces results from its 2021
Contract Drillers Customer Satisfaction Surveys. The
surveys, which have been conducted annually since
2006, are part of EnergyPoint’s portfolio of studies
focused on the global energy…
Newpark Resources, Core Laboratories and
ProPetro Capture Top Spots in EnergyPoint
Research’s 2021 Oilfield Services Customer
Satisfaction Survey
Top-rated Companies Poised for Market
Share Gains As Customers Seek
Productivity-boosting and Cost-saving
Solutions
HOUSTON (April 21, 2021) – EnergyPoint Research, a
provider of independent market research for the global
energy industry, announces results for its 2021
Oilfield Services Customer Satisfaction Survey.
Respondents rated the performance of major oilfield
services suppliers during one of the most challenging
periods in the history of the…
EnergyPoint Research Customer Survey Highlights
Top-Rated Oilfield Products Suppliers Poised to
Lead the Industry Forward
ChampionX Ranks No. 1 in 2021, Led by
Strong Scores in Artificial Lift and
Digital Oilfield Offerings; Dril-Quip
Places Second Overall, Followed by
Ulterra, Derrick Equipment and Gardner
Denver
HOUSTON (March 16, 2021) – EnergyPoint Research, a
provider of independent market research for the global
energy industry, announces the results of its 2021
Oilfield Products Customer Satisfaction Survey. The
survey results spotlight the companies poised to lead
the industry forward in a market characterized by both
uncertainty and opportunity...
MPLX–MarkWest Captures Top Customer Satisfaction
Marks, Followed by Enable Midstream, Plains All
American, Andeavor Logistics and Crestwood
Midstream
Highly Rated Companies Well Positioned As
Industry Faces New Challenges and
Expectations
HOUSTON (December 16, 2020) – EnergyPoint Research
announces 2020 results from its Oil & Gas
Midstream Services Customer Satisfaction Survey.
Designed to independently track the performance of
midstream suppliers in meeting the needs of the North
American marketplace, the survey measures the customer
satisfaction levels of providers across dozens of
attributes, services and geographic regions...
Maersk Drilling Emerges as Top-Rated in
EnergyPoint Research's Latest Offshore Drillers
Survey; Helmerich & Payne Repeats as #1
Among Land Drillers
Runners-Up Are Valaris in the Offshore
Segment, Precision Drilling in Onshore
Study
HOUSTON (December 9, 2020) – Maersk Drilling received
the top ranking in EnergyPoint Research’s 2020
Offshore Drillers Customer Satisfaction Survey. This
is the first year the company, which separated from
A.P. Moller-Maersk in early 2019, has been included in
the survey’s official results. In addition to
capturing the first-place rating overall in the
offshore segment, the company garnered top marks in
performance and reliability, service and
professionalism, Western Europe & North Sea, shelf
wells, and harsh-environment applications...
Newpark Resources Receives #1 Rating in
EnergyPoint’s 2020 Oilfield Services Customer
Satisfaction Survey, Led by Marks for HSE,
Reliability and Service
Core Laboratories, Liberty Oilfield
Services,CGG and RPC Round Out Top Five
HOUSTON (August 12, 2020) – EnergyPoint Research
announces results from its 2020 Oilfield Services
Customer Satisfaction Survey. Newpark Resources, an
independent provider of drilling fluids services and
systems received the top rating in this year’s survey.
In addition to ranking first overall, the company
registered survey-high marks in fluids services,
drilling-related services, HSE, performance and
reliability, service and professionalism, offshore
applications, and five additional categories...
Apergy Enjoys Top Global Honors in EnergyPoint’s
2020 Oilfield Products Survey, Led by Strong
Scores For Performance & Reliability and Digital
Oilfield
Derrick Equipment Ranks Second Overall,
Followed by Newpark Resources, Gardner
Denver and Dril-Quip
HOUSTON (January 22, 2020) – EnergyPoint Research
announces final results from its 2020 Oilfield
Products Customer Satisfaction Survey. The survey,
which has been conducted annually since 2007, is one
of several EnergyPoint studies focused on the oil and
gas industry’s satisfaction with the products and
services it utilizes and depends upon. More than 50
major products suppliers were listed in this year’s
global survey, with a total of 33 companies receiving
the minimum number of evaluations to be included in
this the final rankings...
MPLX-Markwest-Andeavor Repeats As North
America’s Top-Rated Midstream Provider; Plains
All American, Crestwood, Altagas and Boardwalk
Round Out Top Five
Infrastructure & Services Needed to
Facilitate Continued Oil and Gas
Development and Growing Exports Place
Midstream Providers in Spotlight
HOUSTON (November 5, 2019) – EnergyPoint Research, the
leading provider of customer satisfaction ratings for
the oil and gas industry, announces results from its
2019 Oil & Gas Midstream Services Customer
Satisfaction Survey. The independent survey, which has
been conducted ten times since 2003, is part of
EnergyPoint’s growing series of studies focused
on the industry’s satisfaction with the products
and services it utilizes and depends upon. A total of
31 U.S. and Canadian midstream companies received the
minimum number of evaluations needed to be included in
this year’s rankings...
Commitment to Service and Adaptation to Changing
Market Needs Drive Customer Ratings in
EnergyPoint Research’s 2019 Gasoline
Retailers Survey
Wawa Garners Top Customer Satisfaction
Marks, Followed by Kum & Go, Sheetz Kwik
Trip and QuikTrip
HOUSTON (September 25, 2019) – Newly released results
from EnergyPoint Research’s 2019 Gasoline Retailers
Customer Satisfaction Survey show notable changes
since last year, with Wawa, Kum & Go, Sheetz and
Costco seeing their top-ten rankings improve. In
addition, Kwik Fill, Phillips 66 and BJ’s Wholesale
Club moved into the top ten, while RaceTrac, Kroger,
Maverik and Global Partners dropped out...
Apergy, Helmerich & Payne, Rowan Companies
and Core Laboratories Garner Top Honors in
EnergyPoint Research’s 2018‑19 Customer
Satisfaction Survey
Top‑rated Oilfield Suppliers Focus
On Quality, Execution, Reliability and
Customer Service As Principle Tenets
HOUSTON (February 5, 2019) – As suppliers to the oil
and gas industry adjust to lower commodity prices and
continuing productivity gains in the field, findings
from a newly released Oilfield Products & Services
Customer Satisfaction Survey conducted by EnergyPoint
Research indicate companies rated highest by customers
are pulling away from their industry peers, both in
terms of financial performance and customer loyalty...
High-Quality Operations and Attentive Service
Drive Customer Preferences In EnergyPoint
Research’s 2018 Oil & Gas Midstream Services
Survey
MPLX‑MarkWest Captures Top Customer
Satisfaction Marks, Followed by Enable
Midstream, Plains All American, Andeavor
Logistics and Crestwood Midstream
HOUSTON (November 6, 2018) – Findings from a newly
released 2018 Oil & Gas Midstream Services
Customer Satisfaction Survey conducted by EnergyPoint
Research indicate providers of midstream services face
both opportunity and challenge in today’s dynamic
North American market...
Wawa, Costco, Cumberland Farms, Kroger and
QuikTrip Rate First Regionally
HOUSTON (August 1, 2018) – With an economy showing
signs of revved‑up growth and posting new
records for vehicle-miles traveled, the customer
satisfaction levels for U.S. gasoline retailers
remained essentially flat in 2018, according to
results from EnergyPoint Research’s 2018 Gasoline
Retailers Customer Satisfaction Survey...
Global Survey Indicates Oilfield Suppliers Are
Increasingly Focused On Customer Satisfaction
Ensco, Helmerich & Payne, Core
Laboratories and Derrick Equipment Garner
Highest Ratings in Satisfaction and
Service
HOUSTON (Feb. 7, 2018) – As upstream activity begins
to accelerate, spurred on by stronger commodity prices
and growing rig counts, oil and gas industry suppliers
are increasingly focused on providing customers with
experiences designed to encourage greater long-term
loyalty in a highly competitive environment, according
to results from EnergyPoint Research’s latest Oilfield
Products & Services Customer Satisfaction
Survey...
MPLX/Markwest, Plains All American, and Williams
Rate Highest in Energypoint Research’s 2017 Oil
& Gas Midstream Services Customer
Satisfaction Ssurvey
Overall Customer Satisfaction Levels Rise
As New Entrants Help Boost Scores in
Several Areas
HOUSTON (November 14, 2017) – As reality of a
“lower-for-longer” commodity‑price environment
settles over North American oil and gas markets,
midstream services providers are redoubling their
efforts to provide customers with reasons to remain
loyal, according to results from EnergyPoint
Research’s 2017 Oil & Gas Midstream Services
Customer Satisfaction Survey...
Quiktrip, Costco And Racetrac Capture Top Marks
In Energypoint Research’s Latest Independent Gas
Retailers Customer Statisfacton Survey
Overall Customer Satisfaction Index
Declines as Customers Point to
Deteriorating Service Quality and Slower
Transactions
HOUSTON (June 28, 2017) – Results from EnergyPoint
Research’s recently completed 2017 Gasoline Retailers
Survey indicate customers’ satisfaction with U.S.
gasoline retailers is down from a year ago. These
findings are released just as drivers hit the road for
what is expected to be a record driving season.
Nevertheless, a handful of retailers saw their scores
rise as customers responded to improved facilities and
more attractive loyalty programs...
Core Laboratories, Derrick Equipment, ENSCO and
Helmerich & Payne Top‑Rated Oilfield
Suppliers in EnergyPoint Research's Latest
Independent Customer Satisfaction Survey
Upstream Customers Continue to Recognize
and Prioritize Top‑performing
Suppliers As They Seek Greater Efficiency
& Productivity in a Transitional
Market
HOUSTON (Jan. 26, 2017) – Results from EnergyPoint
Research’s recently completed 2016 Oilfield Products
& Services Customer Satisfaction Survey indicate
customers continue to recognize high‑quality
suppliers as they navigate one of the most challenging
markets in a generation...
Plains All American Captures Top Customer
Satisfaction Ranking in EnergyPoint's 2016 Oil
& Gas Midstream Services Survey
Other Companies Garnering Top Scores in at
Least One Category Include Boardwalk,
Crestwood, DCP, Enable, MPLX/MarkWest,
ONEOK and Williams
HOUSTON (November 2, 2016) – EnergyPoint Research
announces 2016 results for its Oil & Gas Midstream
Services Customer Satisfaction Survey. The survey has
been conducted seven times since 2003 and annually for
the last four years. Designed to independently track
the performance of major midstream suppliers in
meeting the needs of the market place, the survey
rates the customer satisfaction levels of domestic
suppliers across dozens of attributes, services and
geographic regions...
EnergyPoint Research Announces New Series of
Oilfield Supplier Ratings & Analysis Reports
Publications Provide Enhanced Detail on
Multiple Product and Service Categories As
Rated in Independent Industry‑wide
Customer Satisfaction Surveys
HOUSTON (September 21, 2016) – EnergyPoint Research
announces a new series of category‑specific
oilfield supplier customer satisfaction ratings and
analysis reports. The publications, which provide
extensive detail and analytics from the firm’s annual
oil and gas industry customer satisfaction studies,
utilize the same presentation and analytical
frameworks as the firm’s flagship reports. The
offerings bring to 20 the number of EnergyPoint
publications now available to subscribers...
EnergyPoint Research Reports Results First
Gasoline Customer Satisfaction Survey
QuikTrip and Costco Rate Highest Overall
As Customers Indicate They Value More Than
Just Price
HOUSTON (July 13, 2016) – EnergyPoint Research, a
provider of independent customer satisfaction ratings
in the global oil and gas industry, announces results
from its recently completed survey covering U.S.
gasoline retailers. The online survey, which was
conducted from March through May of this year, focused
on customers’ satisfaction with major gasoline
retailers across a range of attributes, categories and
regions...
Energy Point Research Customer Satisfaction
Survey Results Highlight Oilfield Suppliers Best
Positioned to Compete in Difficult 2016 Market
Conditions
Helmerich & Payne and Ensco Repeat as
Top‑ranked Onshore and Offshore
Drilling Contractors; Derrick Equipment
and Core Laboratories Capture Top Honors
in Oilfield Products and Services Segments
HOUSTON (Jan 13, 2016) – EnergyPoint Research, the
only provider of independent customer satisfaction
ratings for the oil and gas industry, announces
results from its 2015 Oilfield Products & Services
Customer Satisfaction Survey citing the companies best
positioned for the difficult year ahead...
Markwest Energy Rides Operational Excellence To
First‑Place Ranking In Energypoint
Research’s 2015 Oil & Gas Midstream Services
Customer Satisfaction Survey
After years of growth fueled by shale
development and high commodity prices,
midstream companies are now looking to
distinguish themselves in the market place
through higher levels of performance and
renewed attention to customer needs.
HOUSTON (Sept 21, 2015) – EnergyPoint Research, the
leading provider of customer satisfaction ratings for
the oil and gas industry, announces results from its
2015 Oil & Gas Midstream Services Customer
Satisfaction Survey. The independent survey, which has
been conducted six times since 2003, is part of
EnergyPoint’s series of studies focused on the
industry’s satisfaction with the products and services
it utilizes. A total of 17 companies received the
minimum number of evaluations needed to be included in
the rankings...
EnergyPoint Research Announces Series of
Detailed Reports on Customer Satisfaction Among
Oilfield Suppliers
Comparative Performance Of Products and
Services Suppliers Based On Significant
Database; Independent Research Detailing
Latest Customer Satisfaction Ratings
HOUSTON (May 19, 2015) – EnergyPoint Research, the
only provider of independent oilfield supplier
customer satisfaction ratings and analysis, has
developed a series of five comprehensive reports on
the state of customer satisfaction in the oil and gas
industry. These detailed reports compare the
performance of the industry’s best‑known
suppliers in attributes deemed most important to
purchasers of both products and services...
Vallourec, Helmerich & Payne, Newpark
Resources and Ensco Take Top Honors In
EnergyPoint Research's 2014 Customer
Satisfaction Survey
Reduction in Commodity Prices and Shifting
Landscape May Lead to Buyer’s Market,
Presenting Both Opportunities & Risks
for Oilfield Customers and Suppliers
HOUSTON (January 27, 2015) – As a steep decline in oil
prices resulted in one of the more surprising years in
recent memory for the oil and gas industry, oilfield
suppliers struggled to build on past gains in customer
satisfaction, according to results from EnergyPoint
Research’s 2014 Oilfield Products & Services
Customer Satisfaction Survey...
Energypoint Research Announces 2014 Oil &
Gas Midstream Services Customer Satisfaction
Survey Results
MarkWest Energy Claims #1 Rating in Six
Categories, Including Total Satisfaction;
Sunoco Logistics, Williams, Plains All
American and Enterprise Products Round Out
Top Five; EnergyPoint Achieves
10‑year Mark in Publishing
Independent Ratings
HOUSTON (July 2, 2014) – EnergyPoint Research
announces that
MarkWest
Energy rated first in Total Satisfaction in the 2014
Oil & Gas Midstream Services Customer Satisfaction
Survey. The Denver‑based company also won top
honors in five additional survey categories, including
Operations, Gas & NGL Purchasing, NGL
Transportation & Storage, Appalachian Basin –
Marcellus and Ark‑La‑Tex. This is the
third consecutive survey in which MarkWest has
captured the top ranking, and the first since
EnergyPoint began conducting the survey on an annual
basis...
EnergyPoint Research Marks 10‑year
Milestone in Delivering Independent Market
Intelligence to the Oil & Gas Industry
Introduces Customer Satisfaction Award™
Trophies for Top‑ranked Oilfield
Suppliers
HOUSTON (March 18, 2014) – To mark its 10th year as
the only resource for independent oilfield supplier
customer satisfaction ratings and analysis,
EnergyPoint Research introduces award trophies for
top‑rated oil and gas industry suppliers...
Several Suppliers Repeat Top Customer
Satisfaction Scores in Annual EnergyPoint
Research Global Oil & Gas Industry Survey
Ensco, Vallourec, Newpark Resources and
Helmerich & Payne Take Top Spots;
EnergyPoint Research marks 10‑year
milestone in publishing independent
ratings
HOUSTON (Feb. 13, 2014) – EnergyPoint Research
announces 2013 results for its Oilfield Products &
Services Customer Satisfaction Survey, conducted
annually for the last decade to track the performance
of oilfield suppliers in meeting the needs of the
industry. The survey rates customer satisfaction
levels of suppliers in four industry segments
including offshore drilling, oilfield products,
oilfield services and onshore drilling...
EnergyPoint Research Releases Detailed Ratings
& Analysis Report On Customer Satisfaction
In the Oilfield
Comprehensive Findings & Analysis
Derived From Independent Surveys of
Qualified Purchasers and Influencers
HOUSTON (Sept. 17, 2013) – EnergyPoint Research, the
leading provider of customer satisfaction ratings for
the oil and gas industry since 2003, announces the
release of its newest Oilfield Services Detailed
Customer Satisfaction Ratings & Analysis Report.
The report provides a comprehensive look at the state
of customer satisfaction within today’s global
drilling and oilfield services markets...
Markwest Energy, Williams and Sunoco Logistics
Post Peer‑Leading Customer Satisfaction
Ratings In Energypoint Research’s 2013 Midstream
Services Study
Survey Respondents Indicate Proiders of
Midstream Natural Gas and NGL Services
Competing Effectively in
Crude‑related Categories and Regions
HOUSTON (May 15, 2013) – Today EnergyPoint Research
announces that MarkWest Energy, Williams and Sunoco
Logistics captured the top three rankings,
respectively, in the EnergyPoint Research’s 2013
Midstream Services Customer Satisfaction Survey. The
biennial survey is the leading independently conducted
benchmark study focusing on the oil and gas industry’s
satisfaction with midstream service providers...
Ensco, Helmerich & Payne And Derrick
Equipment Repeat First-Place Rankings In
Energypoint’s Indepen dent Annual Survey;
Newpark Resources Captures Top Spot In Services
Segment
Oilfield Supplier Customer Satisfaction
Levels Continue to Demonstrate High Rates
of Correlation with Investor Returns
HOUSTON (February 20, 2013) – EnergyPoint Research,
the leading provider of customer satisfaction ratings
for the oil and gas industry, announces results from
its 2012 Oilfield Products & Services Customer
Satisfaction Survey. Overall first‑place ratings
were captured by prior years’ winners in three of the
four industry segments covered in the survey:
Helmerich & Payne in onshore drilling; Derrick
Equipment in oilfield products; and Ensco plc in
offshore drilling. Newpark Resources captured the top
ranking in the survey’s oilfield services segment for
the first time after rating well in prior years...
Energypoint Research’s 2011 Oilfield Suppliers’
Customer Satisfaction Index Shows Significant
Rise; Reverses Downward Trend In Satisfaction
Stable Environment, Improved Focus and
Growing Unconventional Capabilities Lead
to Across‑the‑Board Gains
HOUSTON (March 19, 2012) – Results from EnergyPoint
Research’s 2011 Oilfield Products & Services
Customer Satisfaction Survey indicate global customer
satisfaction scores for suppliers of upstream oilfield
products and services rose by an adjusted 11.2% in
2011. The gain effectively reverses the decline in
customer satisfaction recorded a year earlier...
Energypoint Research To Provide Oil & Gas
Industry Customer Satisfaction Data To
Investment Analytics Firm Discern
Partnership to Focus on Analyses and
Insights Regarding the Performance of
Global Oilfield Suppliers
HOUSTON (January 10, 2012) – EnergyPoint Research, the
leading provider of independent market-based
intelligence regarding customer satisfaction and
supplier performance in the global oil and gas
industry, announces a new partnership with San
Francisco‑based DISCERN...
Customer Satisfaction In Natural Gas Midstream
Sector Shows Modest But Welcome Improvement
MarkWest Energy Partners and Copano Energy
Rank Highest Among 19 Major Suppliers in
EnergyPoint Research Study
HOUSTON (December 6, 2011) – Against a backdrop of
increased shale gas development and production across
the U.S., EnergyPoint Research’s newest survey
indicates domestic natural gas midstream providers now
enjoy a modest increase in overall customer
satisfaction levels compared to two years ago. The
study, completed in November 2011, is the industry’s
biennial benchmark measuring customers’ satisfaction
with providers of gathering, processing, treating and
related gas-servicing needs...
Energypoint Research Releases Version 2.0 of Its
Online Ratings Portal
Enhanced Capabilities for Accessing and
Analyzing the Industry's Leading Oilfield
Supplier Ratings Database
HOUSTON (June 13, 2011) – With the release of its new
Online Portal Version 2.0, EnergyPoint Research takes
another significant step in its mission to provide its
subscribers and industry partners with timely,
independent and insightful market‑based
intelligence regarding oilfield suppliers' customer
satisfaction ratings and performance levels...
New Energypoint Report Suggests Bundling
Oilfield Services and Products Hurting Customer
Satisfaction
Downhole Cementing Equipment and
Directional Drilling Most Frequently
Bundled; ROVs and Contract Drilling the
Least Frequently from 2009 Levels
HOUSTON (March 22, 2011) – The current movement by
oilfield suppliers to bundle the delivery of products
and services to its customers may be having a negative
impact on customer satisfaction, suggests a new report
from EnergyPoint Research published in the first
quarter of 2011...
Derrick Equipment, Sumitomo Metals and
Davis-Lynch Top Energypoint's 2010 Oilfield
Product Supplier Rankings
Composite Customer Satisfaction Index of
Oilfield Products Providers Drops from
2009 Levels
HOUSTON (March 15, 2011) – EnergyPoint Research
announces that Derrick Equipment, Sumitomo Metals Pipe
& Tube, and Davis‑Lynch marked the
top‑three rankings, respectively, in the firm's
independently conducted 2010 Oilfield Products
Customer Satisfaction Survey, one of four major
industry segments rated in EnergyPoint Research's
annual industry‑wide benchmark study...
Wood Group Outpaces Rivals In Service
Satisfaction Rankings; Acquistions Lead
Schlumberger To a Host Of Category Wins
2010 Composite Customer Satisfaction Index
for Oilfield Services Suppliers Off from
Year Ago Levels
HOUSTON (March 10, 2011) – Lifted by scores from its
recently acquired Smith International, M‑I Swaco
and Geoservices units, Schlumberger racked up a number
of first‑place category rankings in EnergyPoint
Research's 2010 Oilfield Services Customer
Satisfaction Survey. Schlumberger's showing occurred
despite an adjusted 3.0% ratings decline overall for
the oilfield services segment, one of four major
segments rated in EnergyPoint's annual
industry‑wide study...
Ensco and Helmerich & Payne Rated Highest By
Contract Drilling Customers In 2010
EnergyPoint Research's Customer
Satisfaction Index for Land Drillers
Declines, While Offshore Drillers'
Composite Score Shows Moderate Increase
HOUSTON (March 8, 2011) – Led by strong category and
overall satisfaction ratings for segment leader Ensco,
offshore contract drillers, bucking an
industry‑wide trend, registered an adjusted 2.4%
increase in EnergyPoint Research's Contract Drilling
Customer Satisfaction Survey in 2010. The stronger
ratings were helped by greater availability for
certain types of offshore rigs, a moderation in day
rates during the period, and continued focus by
operators on key metrics such as performance and
reliability...
Energypoint Research's Customer Satisfaction
Index Of Global Oilfield Suppliers Showed
Decline In 2010
Helmerich & Payne and Ensco Rank
Highest Among Contract Drillers, While
Derrick Equipment and Wood Group Are
Favored for Equipment and Services
HOUSTON (March 1, 2011) – Customer satisfaction scores
for suppliers of upstream oilfield products and
services fell by an adjusted 8.5% in 2010, effectively
reversing the rise recorded a year earlier according
to results from EnergyPoint Research's Oilfield
Products & Services Customer Satisfaction Survey,
the annual benchmark study of the oil and gas
industry's satisfaction with the products and services
it purchases and utilizes...
EnergyPoint Research Publishes Report Regarding
Leadership of Oilfield Suppliers
Greater Consistency and Professionalism
Seen as Keys to Improved Performance
HOUSTON (September 7, 2010) – A recently released
report by EnergyPoint Research maintains that in the
wake of the BP Macondo Gulf of Mexico oil spill
leading companies within the oilfield supply sector
are positioned to play integral roles in advancing the
industry's ability to execute, while also improving
its overall reputation and performance...
EnergyPoint Research Announces 3rd Qtr 2010
Customer Satisfaction Update
Drilling Fluids Providers Enjoy Strong
Marks
HOUSTON (August 17, 2010) – According to EnergyPoint
Research's third-quarter report on customer
satisfaction in the oil and gas industry, suppliers
with limited exposure to directional drilling and
measurement‑while‑drilling (MWD) segments
tend to rate higher with customers for
drilling‑related services than those with
greater levels of such exposure. M‑I SWACO and
BJ Services rated particularly well in the survey...
EnergyPoint Research Announces 2nd Qtr 2010
Customer Satisfaction Update
Subsea Equipment Ranked Low among Industry
Segments
HOUSTON (June 10, 2010) – The oil and gas industry's
ability to locate hydrocarbons in deepwater locations
has outpaced the industry's technical ability to
extract them, suggests a new report on industry
customer satisfaction from EnergyPoint Research...
EnergyPoint Research Releases 2008‑09
Oilfield Products and Services Rankings
Oilfield Customers Desire Consistent
Performers in Cyclical Times; Four
Companies Take Top Honors
HOUSTON (March 2, 2010) – Meeting customers' needs
consistently, especially in cyclical times, is what
sets apart four oilfield suppliers that earned top
honors in customer satisfaction in an independent
survey conducted over the past two years.
First‑place rankings go to M‑I‑SWACO
for oilfield services, Derrick Equipment for oilfield
products, Helmerich & Payne for land contract
drilling and Noble Drilling for offshore contract
drilling...
EnergyPoint Research Releases 2008-09 Contract
Drillers Rankings
EnergyPoint Research Independently Rates
Industry's Customer Satisfaction
HOUSTON (February 3, 2010) – EnergyPoint Research, a
Houston-based independent market research company
specializing in the oil and gas industry, today
announces results from its 2008‑09 comprehensive
Contract Drilling Survey on customer satisfaction in
the industry...
EnergyPoint Research Releases 2008‑09
Oilfield Products Survey Results
EnergyPoint Survey Shows Customers Look
for Greater Performance as Limits Are
Pushed
HOUSTON (February 3, 2010) – Oilfield equipment and
material suppliers Derrick Equipment, Sumitomo Metals
Pipe & Tube, and Smith International captured the
top three spots in EnergyPoint Research's
2008‑09 comprehensive Oilfield Products Survey
on customer satisfaction in the industry...
EnergyPoint Research Releases 2008-09 Oilfield
Services Ratings
M-I-Swaco Rates First; Results Highlight
Ability to Execute in Cyclical Times
HOUSTON (February 3, 2010) – Houston‑based
EnergyPoint Research, a market research company
specializing in measuring and monitoring customer
satisfaction in the oil and gas industry, today
announces results from its 2008‑09 comprehensive
Oilfield Services Survey on customer satisfaction in
the industry...