Press Releases

High-Quality Operations and Attentive Service Drive Customer Preferences In EnergyPoint Research’s 2018 Oil & Gas Midstream Services Survey
MPLX‑MarkWest Captures Top Customer Satisfaction Marks, Followed by Enable Midstream, Plains All American, Andeavor Logistics and Crestwood Midstream
HOUSTON (November 6, 2018) – Findings from a newly released 2018 Oil & Gas Midstream Services Customer Satisfaction Survey conducted by EnergyPoint Research indicate providers of midstream services face both opportunity and challenge in today’s dynamic North American market...

Thornton’s Captures Top Overall Rating in EnergyPoint Research’s 2018 Gasoline Retailers Customer Satisfaction Survey

Wawa, Costco, Cumberland Farms, Kroger and QuikTrip Rate First Regionally
HOUSTON (August 1, 2018) – With an economy showing signs of revved‑up growth and posting new records for vehicle-miles traveled, the customer satisfaction levels for U.S. gasoline retailers remained essentially flat in 2018, according to results from EnergyPoint Research’s 2018 Gasoline Retailers Customer Satisfaction Survey...

Global Survey Indicates Oilfield Suppliers Are Increasingly Focused On Customer Satisfaction
Ensco, Helmerich & Payne, Core Laboratories and Derrick Equipment Garner Highest Ratings in Satisfaction and Service
HOUSTON (Feb. 7, 2018) – As upstream activity begins to accelerate, spurred on by stronger commodity prices and growing rig counts, oil and gas industry suppliers are increasingly focused on providing customers with experiences designed to encourage greater long-term loyalty in a highly competitive environment, according to results from EnergyPoint Research’s latest Oilfield Products & Services Customer Satisfaction Survey...

MPLX/Markwest, Plains All American, and Williams Rate Highest in Energypoint Research’s 2017 Oil & Gas Midstream Services Customer Satisfaction Ssurvey
Overall Customer Satisfaction Levels Rise As New Entrants Help Boost Scores in Several Areas
HOUSTON (November 14, 2017) – As reality of a “lower-for-longer” commodity‑price environment settles over North American oil and gas markets, midstream services providers are redoubling their efforts to provide customers with reasons to remain loyal, according to results from EnergyPoint Research’s 2017 Oil & Gas Midstream Services Customer Satisfaction Survey...

Quiktrip, Costco And Racetrac Capture Top Marks In Energypoint Research’s Latest Independent Gas Retailers Customer Statisfacton Survey
Overall Customer Satisfaction Index Declines as Customers Point to Deteriorating Service Quality and Slower Transactions
HOUSTON (June 28, 2017) – Results from EnergyPoint Research’s recently completed 2017 Gasoline Retailers Survey indicate customers’ satisfaction with U.S. gasoline retailers is down from a year ago. These findings are released just as drivers hit the road for what is expected to be a record driving season. Nevertheless, a handful of retailers saw their scores rise as customers responded to improved facilities and more attractive loyalty programs...

Core Laboratories, Derrick Equipment, ENSCO and Helmerich & Payne Top‑Rated Oilfield Suppliers in EnergyPoint Research's Latest Independent Customer Satisfaction Survey
Upstream Customers Continue to Recognize and Prioritize Top‑performing Suppliers As They Seek Greater Efficiency & Productivity in a Transitional Market
HOUSTON (Jan. 26, 2017) – Results from EnergyPoint Research’s recently completed 2016 Oilfield Products & Services Customer Satisfaction Survey indicate customers continue to recognize high‑quality suppliers as they navigate one of the most challenging markets in a generation...

Plains All American Captures Top Customer Satisfaction Ranking in EnergyPoint's 2016 Oil & Gas Midstream Services Survey
Other Companies Garnering Top Scores in at Least One Category Include Boardwalk, Crestwood, DCP, Enable, MPLX/MarkWest, ONEOK and Williams
HOUSTON (November 2, 2016) – EnergyPoint Research announces 2016 results for its Oil & Gas Midstream Services Customer Satisfaction Survey. The survey has been conducted seven times since 2003 and annually for the last four years. Designed to independently track the performance of major midstream suppliers in meeting the needs of the market place, the survey rates the customer satisfaction levels of domestic suppliers across dozens of attributes, services and geographic regions...

EnergyPoint Research Announces New Series of Oilfield Supplier Ratings & Analysis Reports
Publications Provide Enhanced Detail on Multiple Product and Service Categories As Rated in Independent Industry‑wide Customer Satisfaction Surveys
HOUSTON (September 21, 2016) – EnergyPoint Research announces a new series of category‑specific oilfield supplier customer satisfaction ratings and analysis reports. The publications, which provide extensive detail and analytics from the firm’s annual oil and gas industry customer satisfaction studies, utilize the same presentation and analytical frameworks as the firm’s flagship reports. The offerings bring to 20 the number of EnergyPoint publications now available to subscribers...

EnergyPoint Research Reports Results First Gasoline Customer Satisfaction Survey
QuikTrip and Costco Rate Highest Overall As Customers Indicate They Value More Than Just Price
HOUSTON (July 13, 2016) – EnergyPoint Research, a provider of independent customer satisfaction ratings in the global oil and gas industry, announces results from its recently completed survey covering U.S. gasoline retailers. The online survey, which was conducted from March through May of this year, focused on customers’ satisfaction with major gasoline retailers across a range of attributes, categories and regions...

Energy Point Research Customer Satisfaction Survey Results Highlight Oilfield Suppliers Best Positioned to Compete in Difficult 2016 Market Conditions
Helmerich & Payne and Ensco Repeat as Top‑ranked Onshore and Offshore Drilling Contractors; Derrick Equipment and Core Laboratories Capture Top Honors in Oilfield Products and Services Segments
HOUSTON (Jan 13, 2016) – EnergyPoint Research, the only provider of independent customer satisfaction ratings for the oil and gas industry, announces results from its 2015 Oilfield Products & Services Customer Satisfaction Survey citing the companies best positioned for the difficult year ahead...

Markwest Energy Rides Operational Excellence To First‑Place Ranking In Energypoint Research’s 2015 Oil & Gas Midstream Services Customer Satisfaction Survey
After years of growth fueled by shale development and high commodity prices, midstream companies are now looking to distinguish themselves in the market place through higher levels of performance and renewed attention to customer needs.
HOUSTON (Sept 21, 2015) – EnergyPoint Research, the leading provider of customer satisfaction ratings for the oil and gas industry, announces results from its 2015 Oil & Gas Midstream Services Customer Satisfaction Survey. The independent survey, which has been conducted six times since 2003, is part of EnergyPoint’s series of studies focused on the industry’s satisfaction with the products and services it utilizes. A total of 17 companies received the minimum number of evaluations needed to be included in the rankings...

EnergyPoint Research Announces Series of Detailed Reports on Customer Satisfaction Among Oilfield Suppliers
Comparative Performance Of Products and Services Suppliers Based On Significant Database; Independent Research Detailing Latest Customer Satisfaction Ratings
HOUSTON (May 19, 2015) – EnergyPoint Research, the only provider of independent oilfield supplier customer satisfaction ratings and analysis, has developed a series of five comprehensive reports on the state of customer satisfaction in the oil and gas industry. These detailed reports compare the performance of the industry’s best‑known suppliers in attributes deemed most important to purchasers of both products and services...

Vallourec, Helmerich & Payne, Newpark Resources and Ensco Take Top Honors In EnergyPoint Research's 2014 Customer Satisfaction Survey
Reduction in Commodity Prices and Shifting Landscape May Lead to Buyer’s Market, Presenting Both Opportunities & Risks for Oilfield Customers and Suppliers
HOUSTON (January 27, 2015) – As a steep decline in oil prices resulted in one of the more surprising years in recent memory for the oil and gas industry, oilfield suppliers struggled to build on past gains in customer satisfaction, according to results from EnergyPoint Research’s 2014 Oilfield Products & Services Customer Satisfaction Survey...

Energypoint Research Announces 2014 Oil & Gas Midstream Services Customer Satisfaction Survey Results
MarkWest Energy Claims #1 Rating in Six Categories, Including Total Satisfaction; Sunoco Logistics, Williams, Plains All American and Enterprise Products Round Out Top Five; EnergyPoint Achieves 10‑year Mark in Publishing Independent Ratings
HOUSTON (July 2, 2014) – EnergyPoint Research announces that MarkWest Energy rated first in Total Satisfaction in the 2014 Oil & Gas Midstream Services Customer Satisfaction Survey. The Denver‑based company also won top honors in five additional survey categories, including Operations, Gas & NGL Purchasing, NGL Transportation & Storage, Appalachian Basin – Marcellus and Ark‑La‑Tex. This is the third consecutive survey in which MarkWest has captured the top ranking, and the first since EnergyPoint began conducting the survey on an annual basis...

EnergyPoint Research Marks 10‑year Milestone in Delivering Independent Market Intelligence to the Oil & Gas Industry
Introduces Customer Satisfaction Award™ Trophies for Top‑ranked Oilfield Suppliers
HOUSTON (March 18, 2014) – To mark its 10th year as the only resource for independent oilfield supplier customer satisfaction ratings and analysis, EnergyPoint Research introduces award trophies for top‑rated oil and gas industry suppliers...

Several Suppliers Repeat Top Customer Satisfaction Scores in Annual EnergyPoint Research Global Oil & Gas Industry Survey
Ensco, Vallourec, Newpark Resources and Helmerich & Payne Take Top Spots; EnergyPoint Research marks 10‑year milestone in publishing independent ratings
HOUSTON (Feb. 13, 2014) – EnergyPoint Research announces 2013 results for its Oilfield Products & Services Customer Satisfaction Survey, conducted annually for the last decade to track the performance of oilfield suppliers in meeting the needs of the industry. The survey rates customer satisfaction levels of suppliers in four industry segments including offshore drilling, oilfield products, oilfield services and onshore drilling...

EnergyPoint Research Releases Detailed Ratings & Analysis Report On Customer Satisfaction In the Oilfield
Comprehensive Findings & Analysis Derived From Independent Surveys of Qualified Purchasers and Influencers
HOUSTON (Sept. 17, 2013) – EnergyPoint Research, the leading provider of customer satisfaction ratings for the oil and gas industry since 2003, announces the release of its newest Oilfield Services Detailed Customer Satisfaction Ratings & Analysis Report. The report provides a comprehensive look at the state of customer satisfaction within today’s global drilling and oilfield services markets...

Markwest Energy, Williams and Sunoco Logistics Post Peer‑Leading Customer Satisfaction Ratings In Energypoint Research’s 2013 Midstream Services Study
Survey Respondents Indicate Proiders of Midstream Natural Gas and NGL Services Competing Effectively in Crude‑related Categories and Regions
HOUSTON (May 15, 2013) – Today EnergyPoint Research announces that MarkWest Energy, Williams and Sunoco Logistics captured the top three rankings, respectively, in the EnergyPoint Research’s 2013 Midstream Services Customer Satisfaction Survey. The biennial survey is the leading independently conducted benchmark study focusing on the oil and gas industry’s satisfaction with midstream service providers...

Ensco, Helmerich & Payne And Derrick Equipment Repeat First-Place Rankings In Energypoint’s Indepen dent Annual Survey; Newpark Resources Captures Top Spot In Services Segment
Oilfield Supplier Customer Satisfaction Levels Continue to Demonstrate High Rates of Correlation with Investor Returns
HOUSTON (February 20, 2013) – EnergyPoint Research, the leading provider of customer satisfaction ratings for the oil and gas industry, announces results from its 2012 Oilfield Products & Services Customer Satisfaction Survey. Overall first‑place ratings were captured by prior years’ winners in three of the four industry segments covered in the survey: Helmerich & Payne in onshore drilling; Derrick Equipment in oilfield products; and Ensco plc in offshore drilling. Newpark Resources captured the top ranking in the survey’s oilfield services segment for the first time after rating well in prior years...

Energypoint Research’s 2011 Oilfield Suppliers’ Customer Satisfaction Index Shows Significant Rise; Reverses Downward Trend In Satisfaction
Stable Environment, Improved Focus and Growing Unconventional Capabilities Lead to Across‑the‑Board Gains
HOUSTON (March 19, 2012) – Results from EnergyPoint Research’s 2011 Oilfield Products & Services Customer Satisfaction Survey indicate global customer satisfaction scores for suppliers of upstream oilfield products and services rose by an adjusted 11.2% in 2011. The gain effectively reverses the decline in customer satisfaction recorded a year earlier...

Energypoint Research To Provide Oil & Gas Industry Customer Satisfaction Data To Investment Analytics Firm Discern
Partnership to Focus on Analyses and Insights Regarding the Performance of Global Oilfield Suppliers
HOUSTON (January 10, 2012) – EnergyPoint Research, the leading provider of independent market-based intelligence regarding customer satisfaction and supplier performance in the global oil and gas industry, announces a new partnership with San Francisco‑based DISCERN...

Customer Satisfaction In Natural Gas Midstream Sector Shows Modest But Welcome Improvement
MarkWest Energy Partners and Copano Energy Rank Highest Among 19 Major Suppliers in EnergyPoint Research Study
HOUSTON (December 6, 2011) – Against a backdrop of increased shale gas development and production across the U.S., EnergyPoint Research’s newest survey indicates domestic natural gas midstream providers now enjoy a modest increase in overall customer satisfaction levels compared to two years ago. The study, completed in November 2011, is the industry’s biennial benchmark measuring customers’ satisfaction with providers of gathering, processing, treating and related gas-servicing needs...

Energypoint Research Releases Version 2.0 of Its Online Ratings Portal
Enhanced Capabilities for Accessing and Analyzing the Industry's Leading Oilfield Supplier Ratings Database
HOUSTON (June 13, 2011) – With the release of its new Online Portal Version 2.0, EnergyPoint Research takes another significant step in its mission to provide its subscribers and industry partners with timely, independent and insightful market‑based intelligence regarding oilfield suppliers' customer satisfaction ratings and performance levels...

New Energypoint Report Suggests Bundling Oilfield Services and Products Hurting Customer Satisfaction
Downhole Cementing Equipment and Directional Drilling Most Frequently Bundled; ROVs and Contract Drilling the Least Frequently from 2009 Levels
HOUSTON (March 22, 2011) – The current movement by oilfield suppliers to bundle the delivery of products and services to its customers may be having a negative impact on customer satisfaction, suggests a new report from EnergyPoint Research published in the first quarter of 2011...

Derrick Equipment, Sumitomo Metals and Davis-Lynch Top Energypoint's 2010 Oilfield Product Supplier Rankings
Composite Customer Satisfaction Index of Oilfield Products Providers Drops from 2009 Levels
HOUSTON (March 15, 2011) – EnergyPoint Research announces that Derrick Equipment, Sumitomo Metals Pipe & Tube, and Davis‑Lynch marked the top‑three rankings, respectively, in the firm's independently conducted 2010 Oilfield Products Customer Satisfaction Survey, one of four major industry segments rated in EnergyPoint Research's annual industry‑wide benchmark study...

Wood Group Outpaces Rivals In Service Satisfaction Rankings; Acquistions Lead Schlumberger To a Host Of Category Wins
2010 Composite Customer Satisfaction Index for Oilfield Services Suppliers Off from Year Ago Levels
HOUSTON (March 10, 2011) – Lifted by scores from its recently acquired Smith International, M‑I Swaco and Geoservices units, Schlumberger racked up a number of first‑place category rankings in EnergyPoint Research's 2010 Oilfield Services Customer Satisfaction Survey. Schlumberger's showing occurred despite an adjusted 3.0% ratings decline overall for the oilfield services segment, one of four major segments rated in EnergyPoint's annual industry‑wide study...

Ensco and Helmerich & Payne Rated Highest By Contract Drilling Customers In 2010
EnergyPoint Research's Customer Satisfaction Index for Land Drillers Declines, While Offshore Drillers' Composite Score Shows Moderate Increase
HOUSTON (March 8, 2011) – Led by strong category and overall satisfaction ratings for segment leader Ensco, offshore contract drillers, bucking an industry‑wide trend, registered an adjusted 2.4% increase in EnergyPoint Research's Contract Drilling Customer Satisfaction Survey in 2010. The stronger ratings were helped by greater availability for certain types of offshore rigs, a moderation in day rates during the period, and continued focus by operators on key metrics such as performance and reliability...

Energypoint Research's Customer Satisfaction Index Of Global Oilfield Suppliers Showed Decline In 2010
Helmerich & Payne and Ensco Rank Highest Among Contract Drillers, While Derrick Equipment and Wood Group Are Favored for Equipment and Services
HOUSTON (March 1, 2011) – Customer satisfaction scores for suppliers of upstream oilfield products and services fell by an adjusted 8.5% in 2010, effectively reversing the rise recorded a year earlier according to results from EnergyPoint Research's Oilfield Products & Services Customer Satisfaction Survey, the annual benchmark study of the oil and gas industry's satisfaction with the products and services it purchases and utilizes...

EnergyPoint Research Publishes Report Regarding Leadership of Oilfield Suppliers
Greater Consistency and Professionalism Seen as Keys to Improved Performance
HOUSTON (September 7, 2010) – A recently released report by EnergyPoint Research maintains that in the wake of the BP Macondo Gulf of Mexico oil spill leading companies within the oilfield supply sector are positioned to play integral roles in advancing the industry's ability to execute, while also improving its overall reputation and performance...

EnergyPoint Research Announces 3rd Qtr 2010 Customer Satisfaction Update
Drilling Fluids Providers Enjoy Strong Marks
HOUSTON (August 17, 2010) – According to EnergyPoint Research's third-quarter report on customer satisfaction in the oil and gas industry, suppliers with limited exposure to directional drilling and measurement‑while‑drilling (MWD) segments tend to rate higher with customers for drilling‑related services than those with greater levels of such exposure. M‑I SWACO and BJ Services rated particularly well in the survey...

EnergyPoint Research Announces 2nd Qtr 2010 Customer Satisfaction Update
Subsea Equipment Ranked Low among Industry Segments
HOUSTON (June 10, 2010) – The oil and gas industry's ability to locate hydrocarbons in deepwater locations has outpaced the industry's technical ability to extract them, suggests a new report on industry customer satisfaction from EnergyPoint Research...

EnergyPoint Research Releases 2008‑09 Oilfield Products and Services Rankings
Oilfield Customers Desire Consistent Performers in Cyclical Times; Four Companies Take Top Honors
HOUSTON (March 2, 2010) – Meeting customers' needs consistently, especially in cyclical times, is what sets apart four oilfield suppliers that earned top honors in customer satisfaction in an independent survey conducted over the past two years. First‑place rankings go to M‑I‑SWACO for oilfield services, Derrick Equipment for oilfield products, Helmerich & Payne for land contract drilling and Noble Drilling for offshore contract drilling...

EnergyPoint Research Releases 2008-09 Contract Drillers Rankings
EnergyPoint Research Independently Rates Industry's Customer Satisfaction
HOUSTON (February 3, 2010) – EnergyPoint Research, a Houston-based independent market research company specializing in the oil and gas industry, today announces results from its 2008‑09 comprehensive Contract Drilling Survey on customer satisfaction in the industry...

EnergyPoint Research Releases 2008‑09 Oilfield Products Survey Results
EnergyPoint Survey Shows Customers Look for Greater Performance as Limits Are Pushed
HOUSTON (February 3, 2010) – Oilfield equipment and material suppliers Derrick Equipment, Sumitomo Metals Pipe & Tube, and Smith International captured the top three spots in EnergyPoint Research's 2008‑09 comprehensive Oilfield Products Survey on customer satisfaction in the industry...

EnergyPoint Research Releases 2008-09 Oilfield Services Ratings
M-I-Swaco Rates First; Results Highlight Ability to Execute in Cyclical Times
HOUSTON (February 3, 2010) – Houston‑based EnergyPoint Research, a market research company specializing in measuring and monitoring customer satisfaction in the oil and gas industry, today announces results from its 2008‑09 comprehensive Oilfield Services Survey on customer satisfaction in the industry...