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HOUSTON (April 5, 2022) – EnergyPoint Research announces results from its 2022 Oilfield Products Customer Satisfaction Survey. Now in its seventeenth year, the annual benchmark survey remains the industry standard for independent customer satisfaction ratings of global oilfield products providers. This year’s study, which concluded on December 31, 2021, includes the most comprehensive set of companies in the survey's history.
Dril-Quip rated first in total satisfaction in this year’s survey. The company, which rated No. 2 in total satisfaction in last year’s study, also took top honors in subsea wellheads and trees, risers and flexible joints, the broader category of subsea equipment, harsh environment wells, and two additional categories.
Doug Sheridan, managing director and founder of EnergyPoint, said, “Dril-Quip exemplifies the perseverance, strength and focus that is helping the oil and gas sector bounce back from one of the most challenging periods in its history. Combining an understated culture and can-do reputation, Dril-Quip is the kind of partner so highly valued by many of today’s demanding customers.”
Core Laboratories, a newcomer to EnergyPoint's oilfield products survey, was the survey’s runner up. In addition, the company ranked first in perforation equipment, downhole completion equipment, horizontal and directional wells, and two additional categories. Cactus Wellhead rated third overall, and first in surface wellheads and trees, flow-control equipment, and one additional category. Ulterra and Pason Systems rounded out the top five, respectively.
Top Five Providers: Total Satisfaction
The oilfield products survey is part of EnergyPoint's portfolio of studies focused on the global energy industry’s satisfaction with the products and services it utilizes and depends upon. More than 50 major global suppliers of oilfield equipment and materials were listed in this year's survey.
Below is an alphabetical list of the companies rating first in at least one category in this year’s survey:
Top Five: Engineering & Design
Top Five: Post-sale Support
“In 2022, delivering value in the upstream sector is about more than just having adequate products and support. It's also about things like strength of personnel, inventory management, and cost controls," added Sheridan. "This year's top-rated suppliers, by definition strong in the areas that count, are well positioned to offer customers reliable advantages in what remains an uncertain environment."
Other oilfield product suppliers receiving the minimum number of evaluations to be included in the final rankings include, in alphabetical order, Aker Solutions, Archer, Baker Hughes, Expro, Forum Energy Technologies, Frank’s International, HMH, Subsea 7, TETRA Technologies, US Steel, Weatherford International and Worldwide Oilfield Machine.
Global in nature, the study, comprised of more than 50 questions, concluded on December 31, 2021. All survey questions focused on features and attributes shown to drive satisfaction among customers of oilfield product suppliers. These include pricing and contract terms, performance and reliability, engineering and design, availability and delivery, personnel, post-sale support, digital oilfield and big data, and corporate capabilities. Respondents also evaluated suppliers across multiple product categories, applications and well types. Survey respondents were asked to rate only providers of oilfield products with which they have had significant experience as customers within the last 24 months.
Final ratings reflect the opinions of more than 3,700 customer evaluations concerning major suppliers of oilfield products. For those categories and companies in which qualifying ratings exist, evaluations from EnergyPoint’s 2019 and 2020 surveys were included in this year's category‑winner calculations at lesser weightings. In no case were 2019 and 2020 survey results assigned a weighting of more than 20 percent on a combined basis for purposes of calculating this year’s final ratings and rankings.
Full survey results are available in EnergyPoint’s 2022 Ratings & Analysis Report. The publication includes detailed ratings for all rated companies, with analysis of trends and drivers of customer satisfaction as revealed by the survey data. Inquiries regarding the report, as well as promotional rights and programs for top-rated companies, should be directed to email@example.com or +1.713.529.9450. Information can also be found at the following online locations:
Ratings & Analysis Reports: www.energypointresearch.com/detailed-reports
Licensing and Promotional Policy & Program: www.energypointresearch.com/licensing
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services and midstream services. For more information concerning EnergyPoint and its offerings, visit the company’s website at www.energypointresearch.com.