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HOUSTON (April 21, 2021) – EnergyPoint Research, a provider of independent market research for the global energy industry, announces results for its 2021 Oilfield Services Customer Satisfaction Survey. Respondents rated the performance of major oilfield services suppliers during one of the most challenging periods in the history of the industry.
For the second consecutive year, Newpark Resources rated first overall in the survey. The company’s ratings were marked by top scores in performance and reliability, service and professionalism, as well as in health, safety and environmental (HSE). In addition, the company rated first in fluids services, drilling-related services, onshore and offshore applications, horizontal and directional wells, U.S. & Canada, Interior Texas & Mid-continent, and four additional categories..
Core Laboratories was this year’s overall runner-up, rating first in core and fluids analysis, formation and well evaluation, job quality, digital oilfield and big data, and three other organizational service categories. Core Lab also rated first internationally, including in Asia & Pacific, as well as in Eastern Europe & FSU. ProPetro rated third overall, driven by top ratings in hydraulic fracturing, cementing, completion-related services, special applications, and two additional categories.
Top Five Providers: Total Satisfaction
“As the economy and global demand for hydrocarbons begin to bounce back from the pandemic, oilfield suppliers face plenty of opportunities and challenges,” said Doug Sheridan, managing director and founder of EnergyPoint Research. “If history is any gauge, top-rated suppliers can expect faster recoveries and outsized market share gains. Solutions that enhance productivity, while lowering costs, will particularly be in demand.”
Listed alphabetically, other companies rating first in at least one survey category include:
Top Five: Performance & Reliability
Top Five: HSE
The survey, which has been conducted annually since 2006, is part of EnergyPoint’s portfolio of studies focused on the global energy industry’s satisfaction with the products and services it utilizes and depends upon. More than 75 major suppliers of oilfield services were evaluated in this year's survey. A total of 33 companies received the minimum number of evaluations required to be included in this year’s top-to-bottom rankings.
Added Sheridan, “Despite implementing significant layoffs and other cost-reduction efforts over the last twelve months, the average total satisfaction score among oilfield services suppliers managed to improve—up roughly three percent compared to prior levels. This is no small achievement, and it reflects suppliers’ recognition that customer satisfaction remains one of the few areas that they can and should control.”
The survey concluded on December 31, 2020. It was global in nature and included more than 50 questions on features and attributes shown to drive satisfaction among customers of oilfield services suppliers. These include pricing and contract terms, performance and reliability, job quality, technology, service and professionalism, HSE, digital oilfield and big data, and corporate capabilities. Suppliers were also evaluated across multiple service categories, applications, well types, and global regions. Respondents were asked to rate only the providers of oilfield services with which they have had significant experience as customers within the last 24 months.
Final survey results reflect opinions from more than 3,500 customer evaluations concerning major suppliers of oilfield services. For those categories and companies in which qualifying evaluations exist, scores from EnergyPoint’s 2018 and 2019 studies were included in this year's category‑winner calculations at lesser weightings than 2020 and 2021 studies. In no case were prior survey results assigned a weighting of more than 20 percent on a combined basis for purposes of calculating this year’s final ratings and rankings.
Results from the survey are available in EnergyPoint’s 2021 Ratings & Analysis Report. The publication includes detailed results for all rated companies, with analysis of trends and drivers of customer satisfaction as revealed by the survey data. Inquiries regarding the report, as well as promotional rights and programs for top-rated companies, should be directed to email@example.com or +1.713.529.9450. Information on each can also be found at the following online locations:
Licensing and Promotional Policy & Program: www.energypointresearch.com/licensing
Ratings & Analysis Reports: www.energypointresearch.com/detailed-reports
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services, midstream services, and gasoline retailing. For more information concerning EnergyPoint and its independent surveys, visit the company’s website at www.energypointresearch.com.