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EnergyPoint Research, Inc.
HOUSTON (March 16, 2021) – EnergyPoint Research, a provider of independent market research for the global energy industry, announces the results of its 2021 Oilfield Products Customer Satisfaction Survey. The survey results spotlight the companies poised to lead the industry forward in a market characterized by both uncertainty and opportunity.
This year’s top total satisfaction ranking goes to ChampionX. The company, which was created in June 2020 via the merger of Apergy and Nalco Champion, also rated first in performance and reliability, artificial lift, intelligent sensors and controls, onshore applications, and three additional categories.
Dril-Quip rated second overall, moving up three spots from last year's ranking. In addition to garnering top marks for the broader category of subsea equipment, the company rated first in subsea wellheads and trees, risers and flexible joints, and high-pressure high-temperature (HPHT) applications. Survey newcomer Ulterra ranked third overall and first in personnel, and in availability and delivery.
Top Five Providers: Total Satisfaction
“Conventional wisdom among some is that the oil and gas industry's best days are behind it. But this ignores the vital role hydrocarbons will play in global economic growth and rising living standards for decades to come,” said Doug Sheridan, Managing Director and founder of EnergyPoint. “In reality, the table is set for a new generation of suppliers to take the industry to even greater heights through more productive, efficient and environmentally friendly solutions. We believe the companies highlighted in this year's survey are well positioned to offer that leadership.”
The survey, conducted annually since 2007, is part of EnergyPoint’s portfolio of studies focused on the global energy industry’s satisfaction with the products and services it utilizes and depends upon. More than 50 major suppliers of oilfield equipment and materials were listed in this year's survey. A total of 34 companies received the minimum number of evaluations required to be included in the final rankings.
Listed alphabetically, other companies rating first in at least one survey category include:
Top Five: Engineering & Design
Top Five: Post-sale Support
Added Sheridan, “Coming years promise to separate the wheat from the chaff in the oilfield equipment and materials space. Although no one knows the exact path that demand for oilfield products will follow, the odds favor those suppliers best able to satisfy and encourage loyalty among customers, who are increasingly focused on quality, innovation and execution.”
The survey, which was global in nature and included more than 50 questions, was concluded on December 31, 2020. The survey focused on features and attributes shown to drive satisfaction among customers of oilfield product suppliers. These include pricing and contract terms, performance and reliability, engineering and design, availability and delivery, personnel, post-sale support, digital oilfield and data, and corporate capabilities. Suppliers were also evaluated across multiple product categories, applications and well types. Respondents were asked to rate only providers of oilfield products with which they have had significant experience as customers within the last 24 months.
Final survey results reflect opinions from more than 3,300 customer evaluations concerning major suppliers of oilfield products. For those categories and companies in which qualifying ratings exist, scores from EnergyPoint’s 2018 and 2019 surveys were included in this year's category‑winner calculations at lesser weightings than 2020 and 2021 surveys. In no case were 2018 and 2019 survey results assigned a weighting of more than 20 percent on a combined basis for purposes of calculating this year’s final ratings and rankings.
Results from the survey are available in EnergyPoint’s Ratings & Analysis Report. The publication includes detailed results for all rated companies, with analysis of trends and drivers of customer satisfaction as revealed by the survey data. Inquiries regarding the s report, as well as promotional rights and programs for top-rated companies, should be directed to firstname.lastname@example.org or +1.713.529.9450. Information on each can also be found at the following online locations:
Licensing and Promotional Policy & Program: www.energypointresearch.com/licensing
Ratings & Analysis Reports: www.energypointresearch.com/detailed-reports
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services, midstream services, and gasoline retailing. For more information concerning EnergyPoint and its independent surveys, visit the company’s website at www.energypointresearch.com.