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EnergyPoint Research, Inc.
HOUSTON (December 1, 2021) – EnergyPoint Research, a provider of independent market research for the global energy industry, announces results from its 2021 Oil & Gas Midstream Services Customer Satisfaction Survey. The survey, which has been conducted since 2003, is part of EnergyPoint’s portfolio of studies focused on the global energy industry’s satisfaction with the products and services it utilizes and depends upon.
This year’s No. 1 rating in total satisfaction goes to Crestwood Midstream. The Houston-based company, which was the runner-up overall in last year’s survey, also rated first in the categories of operations, service and professionalism, gas transportation, Texas Intrastate, the Bakken–Dakotas, and two additional categories.
MPLX | MarkWest ranked second overall, after having rated first in the survey for multiple consecutive years. In addition to securing top marks in gas processing and treating, project development, onshore gas gathering and NGL fractionation, the company rated first in the Permian Basin and two additional regions. Enable Midstream ranked third overall, rating first in the Mid-continent and Ark-La-Tex regions.
Top Five: Total Satisfaction
“The Arctic cold that gripped Texas and other parts of the U.S. and Canada in early 2021 placed a spotlight on the critical role midstream infrastructure plays in North America’s energy-delivery system,” noted Doug Sheridan, managing director and founder of EnergyPoint. “With the increase in emphasis on system reliability and operational integrity stemming from the event, the top-rated companies in this year’s survey are well positioned to play a leadership role in ensuring that customers—from the wellhead to the city gate—get the energy they need, when they need it.”
In total, more than 50 major providers of oil and gas midstream services were listed in this year's survey. A total of 31 companies received the minimum number of evaluations required to be included in this year’s final rankings.
Listed alphabetically, other companies rating first in at least one survey category include:
Top Five: Operations
Top Five: Service & Professionalism
Sheridan further noted, “It’s also easy nowadays for companies in the North American oil and gas sector to focus on the wants and needs of investors, who are demanding both greater capital discipline and more generous distributions. But it’s important to recognize that customers are also key stakeholders, and satisfying their needs efficiently and affordably remains an equally critical part of managers and boards' obligations toward sound financial and operational stewardship.”
Other midstream services providers receiving the minimum number of evaluations to be included in the final rankings of major providers include Boardwalk Pipelines, Buckeye Partners, DCP Midstream, Enbridge, Energy Transfer, EnLink Midstream, Enterprise Products, Inter Pipeline, Kinder Morgan, ONEOK, Targa Resources and several others.
The survey, which focused on U.S. & Canadian markets and included more than 40 questions, was concluded on November 1, 2021. All questions focused on features and attributes shown to drive satisfaction among customers of midstream services providers. These include pricing and contract terms, operations, project development, service and professionalism, personnel, systems and administration, and corporate capabilities. Respondents also evaluated providers across multiple midstream service segments and producing regions. Survey respondents were asked to rate only those providers with which they have had significant experience as customers within the last 24 months.
Final ratings reflect opinions from more than 4,800 customer evaluations concerning major providers of midstream services. For those categories and companies in which qualifying ratings exist, scores from EnergyPoint’s 2018 and 2019 surveys were included in this year's category‑winner calculations at lesser weightings than 2020 and 2021 scores. In no case were 2018 and 2019 survey results assigned a weighting of more than 20 percent on a combined basis for purposes of calculating this year’s final ratings and rankings.
Results from the survey are available in EnergyPoint’s Ratings & Analysis Report. This publication includes detailed results for all rated companies, with analysis of trends and drivers of customer satisfaction as revealed by the survey data. Inquiries regarding the report, as well as promotional rights and programs for top-rated companies, should be directed to email@example.com or +1.713.529.9450. Information can also be found at the following online locations:
Licensing and Promotional Policy & Program: www.energypointresearch.com/licensing
Ratings & Analysis Reports: www.energypointresearch.com/detailed-reports
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services, midstream services, and gasoline retailing. For more information concerning EnergyPoint and its independent surveys, visit the company’s website at www.energypointresearch.com.