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HOUSTON (November 2, 2016) – EnergyPoint Research announces 2016 results for its Oil & Gas Midstream Services Customer Satisfaction Survey. The survey has been conducted seven times since 2003 and annually for the last four years. Designed to independently track the performance of major midstream suppliers in meeting the needs of the market place, the survey rates the customer satisfaction levels of domestic suppliers across dozens of attributes, services and geographic regions.
The overall first-place ranking in this year’s survey was captured by Houston-based Plains All American Pipeline. The company also marked the top spot in six additional survey categories, including: operations, project development, onshore crude gathering, crude storage and terminaling, crude transportation, and the Mid‑continent region.
MPLX/MarkWest Energy placed second overall in the survey. The company rated first in five categories, including: onshore gas gathering, NGL fractionation, Permian Basin, Texas Intrastate, and the Appalachian Basin – Marcellus region. MarkWest Energy was the overall top‑rated company in the survey from 2010 through 2015.
“Like much of the oil and gas industry, the domestic midstream sector has been challenged by lower‑for‑longer commodity prices and reduced drilling activity,” noted Doug Sheridan, managing director of EnergyPoint Research. “Leading midstream suppliers have responded, however, by redoubling their efforts to meet the needs of customers, many of whom are looking to improve performance through lower costs and greater reliability.”
Other companies ranking first in at least one category in the survey include (alphabetically):
“Despite implementing significant layoffs and other cost-‑reduction efforts in 2016, total satisfaction scores among midstream suppliers were up almost two percent compared to year‑earlier levels,” said Sheridan. “This is a noteworthy achievement for a segment known for its tendency to take its collective eye off of customers during more trying times.”
Other companies rated in the survey include (alphabetically):
EnergyPoint’s closely followed oil and gas midstream services survey, which has been conducted seven times since 2003, is the only study of its kind focused on the oil and gas industry’s satisfaction with major suppliers of domestic midstream services. This year’s rankings reflect findings from over 2,900 evaluations of suppliers by qualified respondents.
The providers rated in the survey were evaluated across various attributes such as total satisfaction, pricing and contract terms, operations, project development, personnel, systems and administration, and corporate capabilities. Respondents also evaluated suppliers across multiple service segments and domestic producing regions. A total of 17 companies received the minimum number of evaluations needed to be included in this year’s final rankings.
For those categories and suppliers in which ratings existed, scores from the 2013‑2014 survey period were included in this year's category‑winner calculations at lesser weightings than for the 2015‑2016 period. In no case were 2013‑2014 ratings assigned a weighting of more than 20 percent for purposes of calculating final category winners.
For more information concerning EnergyPoint Research, its independent surveys, or suite of research products and services, visit the company’s web site at www.energypointresearch.com or contact the firm at firstname.lastname@example.org or +1‑713‑529‑9450.
EnergyPoint Research provides independent research regarding customers’ satisfaction with oil and gas industry products and services. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in six industry segments, including: onshore drilling, offshore drilling, oilfield services, oilfield products, midstream services, and gasoline retailers.
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