A Simple But Powerful Tool

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EnergyPoint conducts its independent surveys annually. This schedule allows rated upstream, midstream and downstream energy companies to track their performance over time. The goal is encourage continual improvement and a “race-to-the-top” mentality.

Pricing and contract terms, service and professionalism, engineering and design, operations, and others attributes are measured in our surveys. Results are detailed in published reports. These include 1-to-10 point ratings, top-to-bottom rankings, evaluation counts, ratings means and medians. Continue reading “A Simple But Powerful Tool”

Consumers Are Happier at the Pump Than You Might Think

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Listening to experts, one could be forgiven for assuming the traditional automobile and the lifestyle it supports are fast-approaching expiration. Hardly a day passes when a prognosticator of some sort doesn’t posit that the internal combustion engine—and the petroleum products that feed it—are officially passé.

If true, somebody forgot to tell the American consumer.

Assuming trends hold, 2017 will clinch the record for annual vehicle-miles traveled in the U.S.  This will mark the third consecutive year of record road travel, reversing declines stemming from the 2008 financial crises and the historically high petroleum prices that followed. Continue reading “Consumers Are Happier at the Pump Than You Might Think”

Top 10 Highest Rated Industry Suppliers

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EnergyPoint publishes its independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of oil and gas industry suppliers.

While each year offers its own surprises as companies move up and down ranks, there is a small group of companies that have consistently remained at the top over the years. These are the industry’s superstars.  For them, customer Continue reading “Top 10 Highest Rated Industry Suppliers”

The Reluctant Rockstar

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Until recently, if one were to side-click their way to the website of onshore drilling contractor Helmerich & Payne (H&P), they could be forgiven for assuming the company was just another run-of-the-mill driller.  Framed mostly in nondescript grey and blue, the site seemed an unfinished afterthought of a organization with better things to do.

In truth, that’s probably not too far off.  H&P has traditionally avoided heavily marketing itself, leaving the trumpeting of its success to customers and industry analysts.  Nonetheless, when you’ve earned the kind of respect the Tulsa-based company has over the years, taking pride in the presentation of your story is only Continue reading “The Reluctant Rockstar”

EnergyPoint Marks 10-yr Milestone with New Award

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Next month it will be 10 years since EnergyPoint Research published its first-ever survey results. The 2004 Wellsite Contractors Survey, now referred to as the Oilfield Services Survey, made quite a stir when it was released. Not only was it unique to the industry in its content, it was ground-breaking in concept as well: autonomously developed performance ratings of oil and gas industry suppliers as seen through the eyes of customers.

Today, EnergyPoint’s ratings are an increasingly important part of the industry’s understanding of how suppliers are doing in terms of satisfying their clients. The global oil and gas industry spends more than half a trillion dollars a year on oilfield products and services. Our mission is to provide market intelligence that impacts the success of suppliers and their customers.

Continue reading “EnergyPoint Marks 10-yr Milestone with New Award”

Ensco, Vallourec, Newpark and H&P Grab Top Spots

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Each of the major segment winners in EnergyPoint Research’s 2013 survey garnered high praise from oilfield customers for their long-standing commitment to quality, performance and customer satisfaction. The annual Oilfield Products & Services Customer Satisfaction Survey, conducted for the last decade, tracks the performance of oilfield suppliers in meeting the needs of the industry. The 2013 results, announced last week, reaffirm three past winners and introduce one new segment leader.

Ensco, Vallourec, Newpark Resources and Helmerich & Payne took top honors in the survey’s four main segments. The results were based on in-depth evaluations from thousands of qualified professionals at domestic and international customers of oilfield suppliers. Continue reading “Ensco, Vallourec, Newpark and H&P Grab Top Spots”

What’s Going On at EnergyPoint, You Ask?

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As the leading provider of independent research and market intelligence on customer satisfaction in the global oilfield supply sector, EnergyPoint Research is continually updating and improving our approach to serving the needs of our subscribers and the industry as a whole.

So, with the end of another busy year fast approaching, we wanted to bring our readers up to date on some of the exciting developments and initiatives underway here at the firm.

Continue reading “What’s Going On at EnergyPoint, You Ask?”

Ways to Encourage Better Supplier Performance

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Over the years, EnergyPoint has collected literally tens of thousands of customer evaluations of oilfield suppliers.  We’ve stuck to our mission because we believe it adds a needed degree of transparency to the industry’s supplier-performance picture.

It has also afforded us some unique insights, including understanding ways customers can proactively influence the performance of their suppliers.  Here’s some of the ways that stand out: Continue reading “Ways to Encourage Better Supplier Performance”

EnergyPoint’s Oilfield Perspectives Tour

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Having collected and analyzed almost twenty thousand evaluations and over three-quarters of a million data points related to oilfield supplier performance and customer satisfaction since 2003, EnergyPoint Research has a lot to share. So, we’re hitting the road to do just that.

EnergyPoint began its Oilfield Perspectives presentation series in early 2013. The series features Doug Sheridan, managing director and founder of EnergyPoint Research, discussing the latest ratings, rankings, trends and implications from EnergyPoint’s independent customer satisfaction surveys in a uniquely compelling, informative and thought-provoking manner. Continue reading “EnergyPoint’s Oilfield Perspectives Tour”