Customer satisfaction can be a valuable tool for energy industry suppliers, as it provides providers and customers with both qualitative and quantitative insight.
EnergyPoint Research publishes independent customer satisfaction ratings of suppliers in the upstream, midstream and downstream. We conduct our surveys in oilfield services, oilfield products, offshore drilling, land drilling, oil and gas midstream, and U.S. gasoline retailing.
Below are summaries of the latest results from our surveys. For additional detail, view our reports, top-rated companies and press pages.
Oilfield Products
EnergyPoint released results from its 2023 Oilfield Products Customer Satisfaction Survey on May 17, 2023. A total of 10 companies rated four-stars with customers, including Dril-Quip, Core Lab, Cactus Wellhead, Ulterra, Pason Systems, GD Energy, Newpark Resources, ChampionX, Derrick Corporation and Oceaneering.
Archer, TechnipFMC, Expro, Aker Solutions, and HMH saw the greatest improvements in total satisfaction. Core Lab, TAM International and Vallourec saw the largest declines.
Oilfield Services
EnergyPoint published its annual survey covering global oilfield services suppliers on May 25, 2022. Once compiled and ranked, the data showed a total of six of the 33 companies rated the maximum four stars with customers. These include: Core Laboratories, Newpark Resources, Liberty Energy Services, ProPetro and InterMoor.
Suppliers seeing the greatest level of improvement in total satisfaction over previous years include ProPetro, Frank’s International, Nabors Industries, Nine Energy Service, Baker Hughes, DistributionNOW, NexTier, Key Energy Services and Expro.
Contract Drilling
On August 25, 2022, EnergyPoint released results from its 2022 Contract Drillers Customer Satisfaction Survey. A total of 15 major contractors were rated in the survey. Of these, only three—Valaris, Helmerich & Payne, and Precision Drilling—garnered four-stars from customers.
Within the offshore cohort, Valaris, Transocean and Noble Drilling all registered increases in total satisfaction over the last 24 months. In the land segment, Precision Drilling, Unit Drilling and Patterson-UTI enjoyed improved ratings. Only Seadrill and Ensign saw a decline in ratings.
Midstream Services
Crestwood Midstream remains the only company to register a customer rating of 4.0 stars in EnergyPoint’s Oil & Gas Midstream Services Survey released on December 15, 2022. MPLX | MarkWest enjoys a rating of 3.5 stars. Another 12 companies rate at 3.0 stars. These include Keyera, Kodiak Gas Services, Williams, Archrock, Phillips 66 Midstream, Plains All American, Gibson Energy, Magellan Midstream, Equitrans Midstream, EPIC, Boardwalk Pipelines and Western Midstream.
Keyera, Magellan and Energy Transfer all recorded significant increases in total satisfaction in 2022 compared to prior periods. Boardwalk and AltaGas are the only companies to experience a material decline in ratings.
Investor Returns
Some would like to believe that customer satisfaction in oilfield industry is irrelevant. They are mistaken. In the latest analysis, the stock price performance of publicly traded companies with 4-star ratings in EnergyPoint’s surveys outperformed those with fewer than 2-star ratings by 22.3 percentage points for the 12 months ending December 31, 2022. This deserves the attention of all stakeholders.
View information on EnergyPoint’s Detailed Ratings & Analysis reports.
Learn more discussion and analysis of the tie between EnergyPoint’s customer satisfaction ratings and investor returns.
Learn more about EnergyPoint’s ratings, grades and trends.
This post is regularly updated as new energy industry surveys are completed and ratings are compiled. The most recent update was June 27, 2023.