EnergyPoint publishes its independent customer satisfaction ratings and rankings of oilfield suppliers on an annual basis. These announcements reflect the best and most current information available for tracking the performance of oil and gas industry suppliers.
While each year offers its own surprises as companies move up and down ranks, there is a small group of companies that have consistently remained at the top over the years. These are the industry’s superstars. For them, customer satisfaction is more than just a nice idea; it’s a vital part of who they are.
Below are the ten highest-rated oilfield suppliers in EnergyPoint’s surveys over the last several years, listed alphabetically:
- Core Laboratories – A no-nonsense organization that takes its mission to help customers understand what’s down below seriously. Highly rated in the area of performance and reliability for many years, Core Lab’s clients particularly appreciate how its scientists and other employees grasp the nuances of their needs.
- Derrick Equipment – Focused, focused, focused. A family-owned operation with ties to the oil and gas industry dating back to the 1950s, Derrick’s ongoing efforts in innovation center on the solids-control process. Whether the application is onshore or offshore, both operators and drilling contractors swear by its equipment and people.
- Ensco – By working to understand customers’ needs and deliver on expectations with “military-like” precision, Ensco has remained at or near the top of our offshore drilling ratings since 2006. One of the few contractors to recognize early on the advantages of a more standardized fleet.
- Gardner Denver – The reliable pumping and circulation of well-site fluids is vital to today’s stepped-up drilling processes. When mud pumps are down, rigs are also down. For five straight years, survey respondents have given Gardner Denver high marks for the performance and durability of its equipment.
- Helmerich & Payne – It’s hard to think of a company that’s played a larger role in the shale renaissance than H&P. Its innovative FlexRig design changed the rules of the game in one of the more ramshackled segments of the industry. With an unmatched devotion to process and improvement, customers still top performance on a consistent basis.
- MarkWest Energy Partners – Recently purchased by MPLX, MarkWest brings a legacy of strong customer satisfaction and responsiveness in a segment not known for either. In EnergyPoint’s latest survey, the company rated first in total satisfaction and five additional midstream segments.
- Newpark Drilling Fluids – Many oilfield customers will do almost anything to have the right drilling fluids and services on site. Some have even been known to eschew already-paid-for fluids provided as part of integrated competitors’ bundled offerings in favor of Newpark’s products and services.
- Oceaneering – The company’s remotely-operated vehicles (ROVs) remain the gold standard in the offshore. An ability to meet customers’ requirements in some of the most demanding environments on Earth certainly plays a major role. So do its quality-control and inspection processes.
- Rowan – Rowan entered our surveys in 2006 as a top-rated contractor on the strength of its customer relationships. Ten years later, the company continues to garner accolades. Its capabilities in HPHT and high-specification drilling remain its calling card, even as it expands its reach into ultra-deepwater markets.
- Vallourec – Whether it is overall satisfaction, product quality and performance, or availability and delivery, the market place’s appreciation for Vallourec runs deep. Oilfield customers are particularly impressed with the degree to which the company’s tubular goods are delivered on-time and as-ordered.
It’s no secret that much of what the oil and gas industry has accomplished over the last decade is the result of the hard work, ingenuity and commitment of its suppliers. In fact, it’s why the industry continues to depend on them so heavily.
It’s also no secret that, like any industry, some suppliers stand out as being particularly good at what they do. EnergyPoint’s data suggest these ten are the best of the best.
Doug, this was an interesting post to read. I don’t really know much about oilfields but it was cool to learn about each of the top ten suppliers. Which of these rated the highest?
Hi Zequek –
Keep in mind that we intentionally designate first-place companies by industry segment since the operating demands, market expectations, level of competition, etc. can vary significantly across segments.
In other words, while Derrick might have higher ratings than the rest of its oilfield equipment peers, it’s not fully fair to, for example, compare it’s ratings to a midstream service provider like MarkWest.
That said, your question is an interesting one. So, here you go. Over the lifetime of our surveys, Derrick Equipment is the highest rated of the industry’s customer satisfaction “superstars”, closely followed by Helmerich & Payne, Vallourec and then Ensco.
Doug